Content Business Engagement Manager, Content Solutions

hace 3 meses


Mexico City The Nielsen Company A tiempo completo
Gracenote customers receive products that are the result of the combined efforts of the Content, Technology and Product organizations. The Content Business Engagement Manager is an individual contributor who will drive the successful collection and execution of the Content-related requirements for assigned customer onboarding, product launches or enhancements and maintain satisfaction with Content post-launch, for Video, Music or Sports deliveries.Work closely with Sales, Customer Experience, Product and other groups outside of Content to define and document new requests of the Content org, communicate those requirements to the Content Operational leads, and ensure that Content fully meets those needs on time and on budget. Ensure that Content is complying with SLAs and coverage levels, and drive corrective actions as needed. Work with the Regional Director of CBE to contribute to Content Delivery SOPs and best practices.

RESPONSABILITIES

Main liaison for content-related needs and requests Assist in developing global workflow processes Support Pre-Sales with consultation and recommendations Translate requirements into work plans Ensure funding for additional resources Manage content projects and initiatives Maintain health reports for top accounts and SLAs Represent Content in customer meetings Lead new SLA and RFP projects Attend company and client events as needed

REQUIREMENTS/QUALIFICATIONS

Bachelor’s degree in Business, Communications or related field is required A minimum of 3-5 years of experience with Video, Music and/or Sports data products or services required Effective verbal, written, presentation and interpersonal communication skills in English #LI-YL1
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