Customer Experience Assurance Specialist

hace 4 semanas


Mexico City OpenTable A tiempo completo

With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined.

Hospitality is all about taking care of others, and it defines our culture. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed.

Note: This position is office-based and does require you to work from OpenTable's office located in Mexico City.

The Role:

As a Customer Experience Assurance Specialist, you will play a crucial role in ensuring our customers receive high-quality service and have a positive experience throughout their interactions with OpenTable’s products and services. This individual is passionate about exceptional customer experiences and will provide valuable insights to drive continuous improvements.

In this role, you will:

  • Monitor and analyze customer interactions with our AI tool
  • Train the tool to optimize automation and outputs and operate as a subject matter expert for it internally
  • Review interactions across various channels including phone, email, and chat to identify trends, issues, and to solve accordingly
  • Ensure a consistent customer experience and adherence to company standards
  • Find opportunities for efficiencies and to streamline processes, and deliver a seamless and satisfying customer experience
  • Review customer experience reports, make recommendations, and help implement modifications
  • Partner with the CX Data Analyst to deliver detailed reports highlighting key findings, trends, and actionable recommendations
  • Summarize and report on feedback trends and patterns to inform decision-making and drive improvement
  • Build positive working relationships within the team and our various partners
About You:
  • Effective communicator, both verbal and written
  • Love to participate in discussions and share your ideas and opinions
  • The ability to clearly understand and state the issues present
  • Resourceful and a creative problem solver, using good judgment and logic
  • Proactive, organized and thorough
Please apply if you have:
  • 6+ months experience in a Quality Assurance role or equivalent experience
  • Excellent professional written and verbal communication skills
  • Work successfully in a team environment as well as independently
  • Ability to quickly learn and understand user interfaces of multiple websites
  • Effective problem-solving skills including decision-making, time management & immediate prioritization of tasks as assigned
  • Previous experience with AI tools focused on customer experience is a plus
Benefits:
  • OpenTable provides Mexican Social Security (IMSS)
  • Christmas Bonus - 30 days
  • Paid Time Off - 20 days a year
  • Vacation Premium - 25%
  • Parental Leave
  • Bereavement Leave - 3 days
  • Marriage leave - 3 days
  • Bonuses
  • Dental Insurance & Life Insurance
  • Major Medical Insurance
Diversity, Equity, and Inclusion

OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



  • Mexico City Zendesk A tiempo completo

    Job DescriptionWe are looking for a Quality Assurance Specialist to support our global Customer Experience (CX) teams. The QA Specialists are responsible for ensuring all established processes and procedures are being followed to support the overall customer experience. This individual must have a keen eye for detail and have the ability to provide insight...


  • Mexico City Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description We are looking for a Quality Assurance Specialist to support our global Customer Experience (CX) teams. The QA Specialists are responsible for ensuring...


  • Mexico City Nissan Motor A tiempo completo

    At Nissan, minds race. Imagination gets a green light. Each opportunity is the fuel that drives an idea from inspiration to real-life. As a Customer Experience Sr. Specialist, your role will be crucial for the development of a seamless, trustworthy, and effective “Phygital” experience for all the customers on every brand touchpoint under the vision of...


  • Mexico City Sur A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...


  • Mexico City Lyft A tiempo completo

    At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members across...


  • Mexico City Lyft A tiempo completo

    At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. Since 2020, Lyft Mexico has been building its team and in May 2022, we opened an office in the heart of Mexico City. We have grown to nearly 200 team members...


  • Mexico City Sagan A tiempo completo

    Job Title: Data Quality Assurance Specialist- LATAMLocation: Remote (EST Time zone)Salary Range: up to 2000 USD Work Schedule: Monday-Friday, 9:00 AM to 6:00 PM EST NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • CX Assurance Supervisor

    hace 4 semanas


    Mexico City OpenTable A tiempo completo

    With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a unique insight into the world of hospitality. We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve...


  • Mexico City Cisco A tiempo completo

    Who We Are The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As the world continues its digital transformation and relies more on cloud services and the Internet, the “network,” which is now both public and private, has...


  • Ville de Mexico Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description We are looking for a Quality Assurance Specialist to support our global Customer Experience (CX) teams. The QA Specialists are responsible for ensuring...


  • Mexico City Foundever A tiempo completo

    Bilingual Customer Service Specialist Req ID#: 385812 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive...


  • Mexico City Foundever A tiempo completo

    Bilingual Customer Service Specialist Req ID#: 385812 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive...


  • Mexico City Foundever A tiempo completo

    Bilingual Customer Service Specialist Req ID#: 385812 Mexico City, Mexico, MX Job Description: About UsAbout Foundever® As a global leader in end-to-end customer experience (CX) products and solutions, Foundever® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive...


  • Mexico City Lyft A tiempo completo

    At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.The ideal candidate for the Customer Experience Associate role is someone who is passionate about customer experience and knows what it means to go above and beyond as...


  • Mexico City Lyft A tiempo completo

    At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.The ideal candidate for the Customer Experience Associate role is someone who is passionate about customer experience and knows what it means to go above and beyond as...


  • Mexico City Lyft A tiempo completo

    At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. The ideal candidate for the Customer Experience Associate role is someone who is passionate about customer experience and knows what it means to go above and...


  • Mexico City Lyft A tiempo completo

    At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization. The ideal candidate for the Customer Experience Associate role is someone who is passionate about customer experience and knows what it means to go above and...


  • Mexico City InEvent A tiempo completo

    ENTERPRISE CS SPECIALIST As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe. ...


  • Mexico City InEvent A tiempo completo

    ENTERPRISE CS SPECIALIST As an Enterprise CS Specialist, your role will involve overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe. ...


  • Mexico City Genworth Financial A tiempo completo

    This person will be responsible for the Quality Assurance of the company, grouped in two main branches:Quality Assurance on OperationQuality Assurance on User Acceptance TestsMAIN DUTIES1. Quality Assurance on Operation:a. Production Data i. Data Extractions from the databasesii. Keeping track of the requestsb. Change Controlsi. Creation of the scripts that...