![Michael Page](https://media.trabajo.org/img/noimg.jpg)
Payroll& People Service and Solutions Manager
hace 3 semanas
Main responsibilities are:
TRANSFORMATION
- Supports the implementation/refining of People Services and Solutions organization in Mexico.
- Tasks include mapping, scope analysis, desktop procedures, roles transition, and recruitment for new positions.
- Crucial role in configuring new systems and tools like Workday and HR Service Now.
- Ensures PS&S organization is fully equipped and ready for the new environment.
- Responsible for stabilizing the new organizational set-up and Workday usage in Mexico.
SERVICE DELIVERY
- Accountable for excellent customer-oriented services and adherence to Service Level Agreements (SLA).
- Also adopts a partnering approach to business needs.
- Continuous performance management and implementation of corrective actions.
- Ensures policies, guidelines, and processes support service delivery objectives.
- Drives process excellence through internal and external analysis.
SERVICE RELATIONSHIP
- Establishes and maintains key client relationships at the country level.
- Coordinates service performance reviews with internal clients.
- Responsible for customer satisfaction measurement processes.
TEAM MANAGEMENT
- Effective communication at all organizational levels.
- Builds and develops a high-performing PS&S Team.
- Drives individuals through significant change processes.
- Ensures compliance with facility, time attendance, and legal requirements.
- Contributes to PS&S forecasts, plans, and budgets.
CONTINUOUS IMPROVEMENT & QUALITY ASSURANCE
- Ensures Team CI targets and objectives are met.
- Promotes continuous improvement and focuses on quality and compliance.
- Identifies and supports the implementation of improvement opportunities.
KNOWLEDGE MANAGEMENT
- Ensures consistent documentation, storage, and updating of all processes and procedures.
- Integrates a knowledge management mentality into PS&S.
Candidate's profile:
- Min 2 years' leadership expertise on autonomous positions requiring service delivery in area of People Data, Time and attendance and in-house Payroll in multinational company (production environment will be a plus)
- University/Business School or equivalent
- Very good understanding of entire Employee Lifecycle processes for white and blue collars environment
- Experience in execution of payroll processes (in-house and/or outsourced payroll model)
- Knowledge of labor law, social security, and social law for Mexico
- Expertise in application of various HR tools (Case Management, HR Portals, Chatbot, Knowledge Management tools, Digital signature tools, E-archiving tools)
- Knowledge of Workday or equivalent tools
- Knowledge of Payroll System (TRESS) will be a plus.
- Fluent English
- Christmas bonus
- Savings fund: 8% first year, increasing to 10% thereafter
- Food vouchers
- Weekly attendance bonus
- Life insurance
- Major medical expense insurance
- 5 personal days per year
- Annual bonus of 10-20%
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