Ops Support/Research

hace 4 semanas

Mexico City CMAS Adquirente, S. de R.L. de C.V. A tiempo completo

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Purpose

This role will focus on Operations and Support of various GMAS North America, Europe and Asia Pacific applications. This role will focus on monitoring the production and certification environment to ensure application SLAs are met.

Essential Duties

Participate in business enhancements on the Merchant Accounting System, back-end processing, and ancillary systems.

Will manage team releases, coordinate with internal customers on platform operations

Provide second-level support for Global internal teams related to the Merchant Accounting System, back-end processing, and ancillary systems.

Will assist in the creation and maintenance of Merchant Accounting Operations procedures and processes

Work on assignments requiring considerable initiative. Understand the implications of work and make recommendations for solutions.

Will be available to provide 24/7 on-call support for the Merchant Accounting System

Act as a mentor and leader for entry-level roles

Other Duties

Will establish and maintain critical relationships with internal and external customers to ensure work products are delivered promptly 

Will drive initiatives, collaborate with other teams and resources 

Required Qualifications

Bachelor’s Degree or relevant experience in place of education

Minimum four years of Relevant Experience 

 Information Technology Field and/or Bankcard Industry experience

Able to work days, Mon-Fri, 8 AM to 5 PM.

Must be available for 24/7 On-Call production support.

Google Suite experience 

Merchant Accounting System (MAS) knowledge 

Preferred Qualifications

Demonstrated ability working in a high volume, high availability environment 

Competencies

Strong verbal and written communication skills.

Collaborates effectively with others

Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives.

Ability to facilitate meetings and enable discussions that lead to resolution and communicate results.

Skills / Knowledge - Developing professional expertise in applying company policies and procedures to resolve various issues.

Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of various factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.

Supervision - Normally receives general instructions on routine work and detailed instructions on new projects or assignments.

Risk Assessment - Ability to identify, communicate, and mitigate risk within technical solution designs

Industry Knowledge - Continued self-education as it relates to current or future roles within the team

Incident Response - Knowledge and skills to contribute to all phases of Incident Response.

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