Ocean Export Agent

hace 4 semanas

Guadalajara, México Expeditors A tiempo completo

Job Description

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Ocean Export Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow. Ensure accurate and timely data entry into our operational system. Track and Trace Ocean Export Files and reporting Use Global Ocean Export Monitor daily. Ensure documents are timely sent and Shipping notices communicated to overseas and customers. Ensure accurate and timely client and vendors billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved). Always meet compliance to regulations internal and external in accordance with government regulations. Understand department process flow and looking for best practices to improve operational efficiency and productivity. Ensure all customers standard operating procedures in place and updated in Customer SOP Meet KPI standards in accordance with the Company’s procedures.  Overseas communications, timely responses to emails and requests (internal and external) in less than 24 hours. Escalation of problems to Management when necessary Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.  Attend training classes when required. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.  Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

6 months to 1 year related experience and/or training; or equivalent combination of education and experience Understanding of ocean documentation process a plus Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results Pro-active, strong organizational skills Good Microsoft office and computer skills Hazardous Materials certification (preferred) Fluent in English Positive and willing to help attitude.

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