Technical Support Analyst
hace 4 semanas
Detalles:
Dentro de las funciones a desempeñar se encuentran:
El objetivo principal de este puesto es ayudar a instalar, configurar y mantener la infraestructura de TI de la empresa.
Admitir la configuración de aplicaciones de hardware y software según sea necesario y brindar soporte general al departamento de TI y al usuario empresarial de TI.
Instalación y mantenimiento de diversos periféricos, así como instalación de actualizaciones y parches correspondientes.
Manejo de consultas de clientes y colegas sobre redes, sistemas y aplicaciones, a menudo a través de una mesa de ayuda.
Diversas tareas en curso, como verificar y revisar contenido, ingresar datos, mantener la base de datos, así como usar impresoras, fotocopiadoras y dispositivos similares.
Seguir y ejecutar una lista de tareas diarias y semanales relacionadas con TI
Analizar y revisar periódicamente los registros para determinar si hay problemas inminentes y buscar soluciones antes de que ocurran.
Apoyar todos los nuevos requisitos técnicos, su diseño, desarrollo y proceso de puesta en marcha, así como aplicaciones, infraestructura y centro de datos.
Ser un asesor y asistente de confianza, que construya y mantenga buenas relaciones con colegas, usuarios y otros técnicos.
Fomentar una cultura de colaboración, servicio y mejora continua de confianza
Requisitos
Titulado de Ingeniería en Informática o carrera afín.
Inglés avanzado (oral y escrito)
Experiencia de 3 a 5 años en el cargo
Para este cargo es necesario contar con la siguiente experiencia:
Conocimiento de computadoras personales y sus sistemas operativos, dispositivos de comunicaciones, redes cableadas e inalámbricas de Infraestructura TI.
Conocimiento de entornos en la nube y creación de plataformas nativas en la nube AWS.
Experiencia trabajando con distintos sistemas operativos tales como: Windows, Mac, Linux.
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