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Sea Logistics Supervisor-Revenue Care
hace 1 semana
Tu función
Supervisar el seguimiento del servicio al cliente a cada una de las ordenes, asi como dar atención en tiempo y forma a las solicitudes de los clientes Accounts Receivable garantizando que todas las actividades se realicen bajo los lineamientos establecidos.
Tus responsabilidades
1. Revisar y administrar el FSL de los embarques para asegurar un correcto seguimiento a la administración / KPIs financieros:2. Notificar al equipo de TLM/Pricing en caso de discrepancias sobre las tarifas de compra vs tarifas de venta
3. Validar que los chek list de implementaciones sean llenados correctamente para los negocios que esten a su cargo
4. Dar solución de problemas de clientes en conjunto con gerente de servicio a clientes
5. Establecer instrucciones de emisión de facturas y notas de crédito
6. Dar soporte para la solución de problemas referentes a liberación de contenedores y despacho aduanal realizados por la compañía.
7. Asegurar que el proceso facturación se este llevando a cabo de acuerdo a los KPIs financieros y/o reglas de negocio establecidas a nivel cliente.
8. Mantener actualizadas las tarifas de compra y venta por cliente
Las actividades son enunciativas más no limitativas
Tus habilidades y experencias
Licenciatura en Negocios Internacionales o carrera a fin
Experiencia en la industria forwarder, producto marítimo
Experiencia en manejo de equipos de trabajo
Inglés Avanzado Indispensable
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