![Henkel](https://media.trabajo.org/img/noimg.jpg)
Customer Service Front Office Agent
hace 1 mes
Mexico, Huixquilucan, Adhesive Technologies
Customer Service Front Office AgentAt Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
YOUR ROLE- Accountable for customer facing activities / customer experience and order to delivery follow up, acting as a single point of contact for customers, adopting customer centricity mindset within day-to-day interactions.
- Run Order-to-Cash (OTC) & Customer-Service-Mgt (CSM), focusing mainly on customer interaction related activities (in/outbound).
- Build customer’s trust & relationship by supporting in supply, commercial & application enquiries, collecting feedback and identifying opportunities to drive customer satisfaction, including regular visits/calls.
- Attend and resolve customers complaints, returns or rejections.
- Support the implementation of differentiating customer experience initiatives, tools and processes, including customer experience testing.
- Prioritize own workflow and ensure work is completed to the required standards of productivity, quality and timeliness.
- Utilize customer service supporting systems and tools (SAP & Service Cloud), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
- Customer facing operations (i.e. Customer Service, Sales)
- Order to cash process knowledge
- Cloud based solutions (i.e. Service Cloud) / ERP systems (i.e. SAP) / IT applications
- Supply Chain understanding
- Excel Advanced
- English Intermediate
- Bachelor's Degree
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.
JOB ID: 24063038 Contract & Job type: Full Time, Regular Contact information for application-related questions: Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.-
Customer Service Front Office Agent
hace 4 días
Huixquilucan, México Henkel A tiempo completoMexico, Huixquilucan, Adhesive Technologies Customer Service Front Office Agent At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to...
-
Customer Service Front Office Agent
hace 2 meses
Huixquilucan de Degollado, México Henkel A tiempo completoAt Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute...
-
Customer Service Support Office Agent
hace 4 días
Huixquilucan, México Henkel A tiempo completoEn Henkel tu puedes cambiar las reglas del juego y desarrollar tu carrera. Da rienda suelta a tu espíritu emprendedor llevando a cabo tus ideas más innovadoras dentro de un equipo global. Nuestras marcas, tecnologías y negocios líderes en el mercado te ofrecerán innumerables oportunidades para desarrollar tus habilidades y explorar nuevos caminos. Tu...
-
Customer Service Front Office Agent
hace 3 semanas
Huixquilucan, México Henkel A tiempo completoAt Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...
-
Trilingual Customer Service Support
hace 2 meses
Huixquilucan de Degollado, México Henkel A tiempo completoYOUR ROLE The Customer Service Support Office representative is responsible for all administrative operations related a customer’s purchase orders, claims, disputes, customer care and master data, ensuring that customer-related activities are carried out daily. Mantains Customer Service data updated, processed, organized, and available for Customer...
-
Customer Service Front Office Agent
hace 4 días
Huixquilucan, México Henkel A tiempo completoAt Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...
-
Customer Service Front Office Agent
hace 3 semanas
Huixquilucan, México Henkel A tiempo completoAt Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...
-
Customer Service Back Office Agent
hace 1 mes
Huixquilucan de Degollado, México Henkel A tiempo completoMexico, Huixquilucan, Adhesive Technologies Customer Service Back Office Agent At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel...
-
Customer Service Back Office Agent
hace 3 semanas
Huixquilucan de Degollado, México Henkel A tiempo completoMexico, Huixquilucan, Adhesive Technologies Customer Service Back Office Agent At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel...
-
Agente de Servicio Al Cliente Bilingüe Home Office
hace 3 semanas
Mineral de la Reforma, México Customer Service IS A tiempo completo**Vacante para la empresa Customer Service IS en Mineral De La Reforma, Hidalgo**: **Agente de Servicio al Cliente Bilingüe (Home Office) Sin Experiência Previa Requerida** **Resumen del Puesto**: Como Agente de Servicio al Cliente Bilingüe, serás la conexión vital entre empresa y clientes de habla hispana e inglesa, proporcionando soluciones efectivas...
-
Customer Service Front Office Agent
hace 2 semanas
Huixquilucan, México Henkel A tiempo completoAt Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...
-
Customer Service Front Office
hace 2 semanas
Huixquilucan, México Henkel A tiempo completoAt Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...
-
Customer Service Back Office Agent
hace 4 días
Huixquilucan, México Henkel A tiempo completoMexico, Huixquilucan, Adhesive Technologies Customer Service Back Office Agent At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel...
-
Trilingual Customer Service Support
hace 4 días
Huixquilucan, México Henkel A tiempo completoYOUR ROLEThe Customer Service Support Office representative is responsible for all administrative operations related a customer's purchase orders, claims, disputes, customer care and master data, ensuring that customer-related activities are carried out daily.Mantains Customer Service data updated, processed, organized, and available for Customer Service...
-
Customer Service Back Office Agent
hace 2 meses
Huixquilucan de Degollado, México Henkel A tiempo completoAt Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers...
-
Customer Service Back Office Agent
hace 3 semanas
Huixquilucan de Degollado, México Henkel A tiempo completoAt Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers...
-
Customer Service Front Office
hace 4 días
Huixquilucan, México Henkel A tiempo completoAt Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to...
-
Front Desk Agent
hace 2 meses
Ciudad de México, Ciudad de México Hilton A tiempo completoA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. What will I be doing? As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Front Desk Agent
hace 2 meses
Ciudad de México, Ciudad de México Hilton Mexico City Reforma A tiempo completoA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in...
-
Customer Service Agent
hace 4 días
Naucalpan de Juárez, México A Y G Fiscal Sa De Cv A tiempo completoImportante empresaSolicita Customer Service AgentZona NaucalpanHorario: Lunes a viernes turno de 8 horasFunciones: Dar soporte técnico a clientes de Estados Unidos vía telefónica, correo electrónico o chat Solución de problemas y documentación de estos Home OfficeRequisitos: Inglés conversacional indispensable 1 2 años de Costumer Service mínimo...