AR Collections Agent LAM
hace 6 meses
The Opportunity:
We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.
At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with Americas region to create a new GSC hub in the Americas based in Mexico City, Mexico and a dedicated GSC satellite center in Santos, Brazil.
These new locations are designed to enhance our customer experience by being even closer to them, facilitating multi-lingual and scalable talent availability, enable standardization of processes all while supporting our customers’ growing needs.
As an AR Collections Agent, you will manage our collections process, and will have the opportunity to understand the overall Shipping industry.
We Offer:
We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.
Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.
We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.
We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.
Key Responsibilities:
Review statements of account and ensure appropriate attention to detail and that they fall in line with SLAs and client requirements.
Review business reports, identify invoices outstanding and generate call lists/priority list on a daily basis.
Review on-account payments and advise order to OTC team of where payments should be applied.
Act as the communication interface between OTC, disputes and other departments.
Ensure that high risk customers are escalated to Managers for treatment.
Monitor payment application and supply relevant updates to the OTC team.
Monitor disputes.
Monitor daily emails and ensure these are either responded to or forwarded to the correct department/escalation point in a timely and accurate manner.
Liaise with in-country coordinator, sales persons where necessary.
Adhere to relevant legislation (country/cluster specific).
Answer queries from customers by inbound and outbound calls.
We are looking for:
At least 2 years of experience in B2B (business-to-business) collections and/or order-to-cash processes .
Previous experience in sales or customer service in call centers and/or as BPO (Business Process Outsourcing) is preferred.
English Level (Oral and written): B2 - C1 (Required)
Academic background in Finance, Accounting, Commercial degrees or related fields.
Proficient in MS Excel.
SAP experience is highly preferred.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing
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