Senior Business Architect

hace 4 meses

Mexico City Zendesk A tiempo completo
Job Description

Senior Business Architect

Zendesk’s Enterprise Architecture team is in search of a Lead Business Architect, proficient in applying a structured business architecture approach and methodology to gather key views (capability, functional landscape) and help define, re-engineer and automate processes across the enterpriseYou will partner closely with business and operational team members, IT and engineering to comprehend Zendesk’s business architecture and pinpoint areas for improvement, and delineate and roadmap strategies to enhance key capabilities. Additionally, you lead the enablement of key capabilities and to build outstanding organizational designs and operating metrics.

The Role

  • Define and improve critical capabilities across the GTM (Marketing, Sales, Service) landscape while assessing and providing recommendations on maturation

  • Arrive at a high level business architecture that helps business partners prioritize and sequence critical initiatives while serving as a link between process and systems.

  • Visualize and create high level value stream and process models that can be used in knowledge sharing and future analysis

  • Model, maintain and present key Business Architecture work, including business capabilities, gap analysis, current and target state flows, value streams, process mapping and modeling, data modeling, and use cases

  • Engage with Enterprise, Solution, and Domain Architects to assist with translating business capabilities to technical design, collaborate closely with IT Architects to craft optimal technical solutions to meet business needs and aligning IT strategies

  • Design and optimize organizational structures, focusing on aligning team configurations, roles, and responsibilities to maximize efficiency and support strategic objectives.

  • Ensure that business processes meet both short and long-term requirements and support Zendesk's technology development as we grow.

  • Conduct workshops and coordinate across multiple senior stakeholders

Required Skills

  • 5+ years as a business architect or process architect

  • Ability to document requirements for business process flows, capability and feature descriptions, gap analysis, KPIs, business use cases, and visual and textual techniques.

  • Ability to leverage requirements elicitation methods, including focus groups, white-boarding, surveys, or questionnaires to conduct business research and interviews in support of business capabilities and features

  • Experience with design thinking strategies including customer-centric development processes and leading Customer Journey Mapping sessions with business partners to define business optimization opportunities

  • Experience using process tools like Signavio, Appias, Nintex, Lucid Chart, Vizio, Miro or equivalent experience

  • Experience with data-driven approaches to capture, design, and build end-to-end business processes and creating operating metrics

  • Ability to work independently with minimal direction

Preferred Skills

  • Lean Six Sigma certification preferred

  • Experience using Business Architecture tools such as ARIS, iServer, etc is plus

  • Experience in Business Process Modeling Notation (BPMN)

  • Experience with RPA software such as UiPath, AutomationAnywhere, BluePrism

  • Experience with marketing, sales and support platforms including; Salesforce, Adobe, Zendesk, ServiceNow, Oracle

  • Experience in leveraging technical architecting outputs - systems, data, framework, and UI components

  • Experience working with and applying Lean Design principles - value mapping, creating flows, identifying waste

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

  • Business Architect

    hace 4 meses

    Mexico City Zendesk A tiempo completo

    Job DescriptionBusiness ArchitectZendesk’s Enterprise Architecture team is in search of a Business Architect, proficient in applying a structured business architecture approach and methodology to gather key views (capability, functional landscape) and help define, re-engineer and automate processes across the enterprise!You will partner closely with...

  • Solition Architect E2E

    hace 3 meses

    Mexico City Ericsson A tiempo completo

    Description Join our Team About this opportunity: Join our dynamic team at Ericsson as a Solution Architect. In this pivotal role, you will be tasked with analyzing, designing, and developing commercially viable technical solutions in your respective technical domain. These solutions will be based on customer specifications and business needs....

  • Data Architect

    hace 5 meses

    Mexico City EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Senior .Net Developer/ Architect

    hace 2 semanas

    Mexico City InterSources Inc. A tiempo completo

    Senior .Net Developer/ ArchitectLocation: Mexico City (Onsite)Duration: 12 Months Contract Position Description:We are seeking an experienced software developer with expertise in Visual Basic (VB4/6) and .NET Core to lead the migration of legacy VB4 applications to modern .NET Core solutions. The ideal candidate will be responsible for upgrading and...

  • Cloud Architect

    hace 5 meses

    Mexico City Oracle A tiempo completo

    As a Cloud Architect, you are a guru, with strong expertise across the stack & tiers (MW and OCI), focused in the creation and management of business solutions using Oracle technology, the operations surrounding it, and the Oracle services infrastructure needed to achieve the highest service levels (., availability, performance, and consequent high customer...

  • Solution Architect

    hace 3 meses

    Mexico City Coca Cola A tiempo completo

    Description Summary: The Coca-Cola Company’s IT organization is in the midst of a digital transformation that allows our employees to use world-class technology to connect our products to our customers all over the world. This journey is a very exciting time for Coca-Cola, and our employees are big contributors to our Success and Growth. Our large,...

  • Support Architect

    hace 5 meses

    Mexico City SAP Fioneer A tiempo completo

    ABOUT USSAP Fioneer builds software and platforms that enable banks, insurance companies and challengers to run, transform and grow – cost-efficiently and at scale and speed.   Backed by global technology leader SAP and entrepreneurial investor Dediq, we are in a unique position to combine the speed and agility of a start-up with the experience and...

  • Business Development

    hace 5 meses

    Mexico City Nasdaq A tiempo completo

    Closes sales in order to meet individual/team quotas and company business objectives. Possibly manages existing accounts as part of a larger Account Team or could manage named accounts within a geography for a particular product or product set. Typically have a limited number of key/strategic accounts and maintains relationships with clients at the senior...

  • Senior Business Architect

    hace 3 meses

    Mexico City Klar Technologies GmbH A tiempo completo

    About KlarLet’s start with the basics! Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico, especially since half of the population doesn’t have a bank account. We offer a rich set of products across our debit and credit offers and the future is...

  • Senior Business Architect

    hace 6 días

    Mexico City Klar Technologies GmbH A tiempo completo

    About KlarLet’s start with the basics! Klar is a Mexican fintech startup whose mission is to democratize and revolutionize the way in which financial services have been delivered so far in Mexico, especially since half of the population doesn’t have a bank account. We offer a rich set of products across our debit and credit offers and the future is...

  • Data Architect

    hace 4 semanas

    Mexico City Creai A tiempo completo

    About Creai At Creai, we specialize in AI consulting and custom software development, integrating artificial intelligence into businesses to drive innovation and efficiency. Our mission is to help clients transform their operations through cutting-edge AI and data-driven solutions. As we continue to expand, we are seeking talented professionals...

  • Terminal Dev Architect

    hace 5 meses

    Mexico City EVO Payments Mexico, S. de R.L. de C.V. A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Services Architect

    hace 2 meses

    Mexico City Okta, Inc. A tiempo completo

    Get to know Okta Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security...

  • Senior IT Business Analyst

    hace 2 meses

    Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

    Senior IT Business Analyst At Alcon , we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make...

  • Solutions Architect, FSI

    hace 4 meses

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Amazon Web Services (AWS) is looking for experienced and motivated technologists who possess a unique balance of technical depth and strong interpersonal skills.You will partner some of the worlds largest companies, to craft highly scalable, flexible and resilient cloud architectures that address customer business problems and accelerate the adoption of AWS...

  • Partner Solutions Architect

    hace 4 meses

    Mexico City Amazon Web Services Mexico S. de R.L. de C.V. A tiempo completo

    Do you like helping partners solve tough technical problems? Would you like to help some of the best known Systems Integrators in the world utilize cloud computing technologies? Do you have a knack for helping companies understand application architectures and integration approaches? Do you want to be part of the business development team helping to...

  • Architect DevOps Cloud

    hace 5 meses

    Mexico City NTT DATA A tiempo completo

    Job Description NTT Data Company, somos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración...

  • Expert Architect

    hace 5 meses

    Mexico City NTT DATA A tiempo completo

    Job Description NTT Data Company, somos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración...

  • Expert Architect Cloud

    hace 5 meses

    Mexico City NTT DATA A tiempo completo

    Job Description NTT Data Company, somos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración...

  • Expert Architect

    hace 5 meses

    Mexico City NTT DATA A tiempo completo

    Job Description NTT Data CompanySomos todas las personas que la formamos. Un equipo de más de 139.000 profesionales, tan diverso cómo diversos son los 50 países en los que estamos presentes y los diferentes sectores en los que desarrollamos nuestra actividad; telecomunicaciones, entidades financieras, industria, utilities, energía, administración...