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Service Manager-ITSM

hace 2 meses

Guadalajara, México NTT DATA Services A tiempo completo

Req ID: 296412 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Manager-ITSM & ServiceNow to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

•Proven history of providing technical support during all phases of project delivery. This includes, but is not limited to: development of project estimates, solution design review, documentation creation and review, and peer code reviews •Knowledge of system design and development used within Service Oriented architecture and web services integration (REST, SOAP, WSDL, JAXWS) •Demonstrated experience with ServiceNow integration using LDAP, MS Active Directory, ADFS, Single Sign-on and web services integrations. •Integration (interfacing) of enterprise software systems with ServiceNow •Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture and relational databases.•Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, etc. •Experience working in and managing multiple update sets and coordinating their promotion throughout multiple instances. •Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features. •Must be adaptable to work in a varied, fast paced exciting, ever changing environment •Excellent communication skills and the ability to work with business partners •Expertise level understanding of ServiceNow Platform & its capabilities are required•Extensive experience on service portal development

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.