Performance & Customer Program Leader

hace 7 meses


Mexico City Oracle A tiempo completo
Experience in leading initiatives promoting sales effectiveness and productivity driving a high-performance environment Proven record of accomplishment being part or leading customer satisfaction processes related to measure NPS. Besides, understand and drive actions plans oriented to increase customer satisfaction based on customer´s needs and organization priorities.  Proven robust project managing skills: Planning, coordinating and keeping multiple tasks/projects on track, orchestrating and working with cross-functional stakeholders in different time zones, identifying and aligning internal resources as needed, while delivering results timely. Great problem-solving skills and easily navigating complexity and ambiguity in a fast-paced environment Demonstrated collaboration skills that require influencing peers and leaders to embrace best practices and align goals Strong communication & presentation skills to engage internal customers with initiatives and tasks to be achieved Ability to design, understand and manage data visualizations and Excel + 7 years of experience in customer and/or people programs from operational point of view 

Career Level - IC4

Tasks:

Understand, develop and lead programs to increase performance and productivity of sales people, driving improvement action plans as needed Know, manage and execute processes related to customer satisfaction surveys, including understanding results and generating customer satisfaction´s improvement roadmap Orchestrate and gain advocacy from stakeholders and internal partners working as one team to achieve results  Expertise to generate valuable insights from data that contributes to take informed decisions and define priorities with stakeholders  Identify and leverage best practices from peers in other regions. Propose and bring innovative ideas to do better people & customer initiatives.  Assure results of each initiative that is being lead with a short-time delivery mindset (quarterly)

Deliverables: 

Bring operational efficiency and sales productivity best practices (patterns / models) Drive data-driven decisions both people performance and customer delightful initiatives  Effectively governance of different areas, stakeholders, resources and internal customers connecting them to achieve results Successful engagement of sales people on programs developed Identify and implement scalable practices and processes regarding people productivity & customer satisfaction that bring value to different countries part of Latin American region

#LI-DL1



  • Mexico City Maersk A tiempo completo

    The Opportunity: Customer Success Team Leader We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen. At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center...

  • Kam Leader

    hace 2 meses


    City, México Lexzau, Scharbau GmbH & Co. KG A tiempo completo

    **KAM Leader** **Aufgaben**Direct supervisor of the Key Account Management team members -Develop and implement account plans for key accounts -Provide continuous coaching, training, and development opportunities for key account team to enhance their sales techniques, product knowledge, and customer engagement skills -Monitor the performance of inside...

  • CCC Team Leader

    hace 7 meses


    Mexico City Ikea A tiempo completo

    Job description We want to fill this position with a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of creating a better everyday life for the many people. Your assignment You will report to the Customer Contact Centre Manager Mexico, Ikano Retail and will be responsible in ensuring the satisfaction...


  • Mexico City KONE A tiempo completo

    Are you ready to make your next career move to join our team as a Call Center Team Leader ? Do you have experience leading a team in a Call Center? Are you able to drive process changes that deliver improved customer satisfaction levels? Are you able to remain calm and courteous under pressure and navigate tense situations, especially during busy...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Do you want to be part of the world’s most customer centric company? Do you enjoy breaking down and solving complex problems focusing first on our customer and working backwards? If so, the Fulfillment Experience Organization is looking for an External Fulfillment Program Manager that will be primarily responsible for the end-to-end program management of...

  • Program Manager

    hace 2 meses


    Mexico City Lionbridge A tiempo completo

    Program Manager As a Program Manager for Lionbridge Games, you will hold a leadership role responsible for overseeing content delivery from our Mexico site. This includes directly managing multidisciplinary teams comprising Project Managers, Language Leads, and Audio professionals. Your teams will collaborate with various stakeholders to ensure seamless...


  • Mexico City Gigamon A tiempo completo

    Description At Gigamon, our purpose is to protect the hybrid networks and data of the largest, most complex organizations on the planet. Certified as a Great Place to Work, we offer a deep observability pipeline that efficiently delivers network-derived intelligence to cloud, security, and observability tools. This helps our customers...


  • Mexico City Nutanix A tiempo completo

    The Opportunity Nutanix is building a world-class Customer Success and Renewals organization and we are looking for a Manager of Customer Success at Mexico City  This dynamic individual will provide transformational leadership as they scale a high-performance team focused on the adoption and renewals of our subscription products.  The ideal...


  • Mexico City Align Technology A tiempo completo

    About this opportunity The New Customer Program Intern will offer daily support to sales operation department, and any other relevant department. The Commercial Operations Intern must be able to multitask and prepared to manage a wide variety of responsibilities that can change daily. In this role, you will… Responsible for including, validating and track...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon.com.mx, we are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a Senior Program Manager to join our Customer Experience Program team...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. The Sales and Operations Planning (S&OP) team is looking for a leader in the space of Supply Chain, Capacity Planning and Forecasting. The primary role of the Sr Program Manager is to address business challenges and create...

  • Global Program Manager

    hace 6 meses


    Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Do you want to be part of one of the fastest growing and fastest moving organizations inside the world’s most customer centric company? Do you enjoy breaking down and solving complex problems focusing first on our customer and working backwards? If so, the Fulfillment Experience Organization is looking for an Operations Manager responsible for the...


  • Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    Do you want to help drive innovations in the e-commerce space? The Amazon Mexico team is looking for a highly analytical Senior Program and Partner Manager to drive the Payments business strategy for Amazon.com.mx. We are looking for a smart and innovative leader who is self-sufficient and thrives in ambiguity, and can drive results across external partners,...


  • Mexico City 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completo

    The Program Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...


  • Mexico City American Express A tiempo completo

    You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create...

  • Asana Program Manager

    hace 3 meses


    Mexico City In All Media Inc A tiempo completo

    Asana Program Manager Job Summary We are seeking an experienced Asana Program Manager to lead the development and implementation of Asana-based project management solutions across the organization. The ideal candidate will be responsible for designing learning resources and interventions that drive better customer...


  • Mexico City Nasdaq A tiempo completo

    The ideal candidate should be strongly focused on understanding and reporting customer insights and website performance recommendations, using their analytical thinking to improve marketing activities and optimizing their effectiveness. Responsibilities: Utilize various digital tools to gather and analyze data from online user interactions across multiple...


  • Mexico City American Express A tiempo completo

    You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create...

  • Internship Program

    hace 4 semanas


    Mexico City Bright A tiempo completo

    ☀️ About Bright:Hi there! We’re Bright, a fintech solar energy startup on a mission to reverse climate change, starting in Mexico. As Mexico's leading rooftop solar platform, we simplify solar adoption through innovative automation, covering everything from financial solutions to installation. Backed by renowned investors like First Round Capital, Y...


  • Mexico City SAP A tiempo completo

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...