Performance & Customer Program Leader
hace 4 meses
Career Level - IC4
Tasks:
Understand, develop and lead programs to increase performance and productivity of sales people, driving improvement action plans as needed Know, manage and execute processes related to customer satisfaction surveys, including understanding results and generating customer satisfaction´s improvement roadmap Orchestrate and gain advocacy from stakeholders and internal partners working as one team to achieve results Expertise to generate valuable insights from data that contributes to take informed decisions and define priorities with stakeholders Identify and leverage best practices from peers in other regions. Propose and bring innovative ideas to do better people & customer initiatives. Assure results of each initiative that is being lead with a short-time delivery mindset (quarterly)Deliverables:
Bring operational efficiency and sales productivity best practices (patterns / models) Drive data-driven decisions both people performance and customer delightful initiatives Effectively governance of different areas, stakeholders, resources and internal customers connecting them to achieve results Successful engagement of sales people on programs developed Identify and implement scalable practices and processes regarding people productivity & customer satisfaction that bring value to different countries part of Latin American region#LI-DL1
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