Customer Success Team Leader

hace 6 meses


Mexico City Maersk A tiempo completo

The Opportunity:

Customer Success Team Leader

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.

At Maersk, we're not afraid to drive change or reinvent ourselves. As a result of this, our Global Service Center (GSC) in Asia has partnered with Americas region to create a new GSC hub in the Americas based in Mexico City, Mexico and a dedicated GSC satellite center in Santos, Brazil.

These new locations are designed to enhance our customer experience by being even closer to them, facilitating multi-lingual and scalable talent availability, enable standardization of processes all while supporting our customers’ growing needs.

As a Customer Success Team Leader , you’ll play a vital part in managing the customer success partner team and support the area sales team in managing and growing an important number of assigned accounts to ensure customers meet their business outcome. 

We Offer:

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate and inspiring, while supporting each other.

We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to find opportunities to unfold your potential. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key Responsibilities:

Manage the Customer Success Partner team  Drive Engagement  Drive Standardization  Ensure client managers are supported using the standard channels and build long term trusting relationships with the customers to ensure they realize their full value from their investment with Maersk  Coordinate with One Team Sales to ensure the support on transactional process execution is working as expected  Drive invoice quality by understanding root causes and correcting issues  Drive customer Net Promoter Score  Review customer compliance and provide insights to client managers  Assign leads for potential new business  Drive online uptake  Ensure there is a smooth execution of account management activities to develop customer relationships and promote retention  Drive Allocation improvements and standardization

We are looking for:

Bachelor’s Degree in Business or related industry preferred  Minimum 2 years of experience in Customer Success or relevant management experience  Account management execution/building customer relationships. Team Management  Commercial knowledge.  Excellent communication skills  Strong stakeholder management skills 

Accountabilities:

Customer NPS  Invoice quality  Engagement 

If you have been reading so far, we’re glad to see you are interested

Use your skills to make a difference and join a global leader as we embark on an industry-defining digital transformation that will revolutionize trade Apply now

Learn more about us

A.P. Moller-Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. As the world leader in transportation services, we operate in 130 countries and employ around 70,000 people. Learn more about us at:

Maersk is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regards to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

A.P. Moller - Maersk is an integrated logistics company. We go all the way to connect and simplify global trade for a growing world.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing


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