Customer Service Contact

hace 3 semanas

Santiago de Querétaro, México MX01 Valeo Sistemas Electricos SA de CV A tiempo completo

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Descripción de puesto

▪ Highlight the main responsibilities
- Recognize and manage all demands for products from customers by driving Sales and operation plan and Master
production Schedules:
▪ Upon receiving of the customer schedules (via EDI, webEDI or paper), ensure that the Customer requirements are integrated
into the system and any integration errors are dealt with and resolved. Loading closed orders onto the system.
▪ Identify & highlight large order variations between the schedules that were forecasted by the Customer & those that are firmed up
by the Customer, ensuring that the data has been accurately supplied from the Customer.
▪ If necessary, release picking lists for the Customers’ deliveries.
▪ Follow the complete Supply Chain (procurement, production, and shipping) and chase if necessary, ensure that targeted service
levels to the Customer are reached. Monitor the safety stock levels and alert when the min / max levels are reached.
▪ Manage co-operation and logistics issues with logistics external platforms
▪ Ensure that the correct parameters are applied to each reference (MOQ, lead-time, transportation schedule), and if necessary,
initiate corrective action plans.
▪ Be aware of/integrated in P1 and P0 projects (new references, new packaging, transfers, new Customers...). ▪ Ensure
that the returnable packaging loops are adhered to, preventing any packaging shortages.
▪ Prepare the Customs documentation required for exporting if need be.
▪ On a regular basis, communicate complete, precise & reliable information to the Customer contacts. Adapt the chosen method of
communication to the level of the Customer contact. Adapt the frequency to the situation (preventative, curative, crisis).
▪ Meet the Customer contacts on a regular basis (once a year for major Customers).
- Make sure from the complete customer demand (date & quantity), that this demand will be met: ▪ Ensure the feasibility of the
Customers’ programs internally (MPS Manager (weekly), Procurement and Scheduler (daily)) and if necessary, negotiate the planned
delivery dates upstream with the Customer.
▪ Ensure that the internal scheduling has been launched, taking into account the Customers’ priorities. Make or Ensure the
production sequencing based on real customer demand
▪ Measure the daily service rate for each Customer (using the Customers’ calculation and also the internal Customer Service
Rate (CSR) calculation). Propose action plans to improve the service level.

Job:

Customer Service Contact

Organization:

Material Planning/Production Control

Schedule:

Full time

Employee Status:

Regular

Job Type:

Permanent contract

Job Posting Date:

2024-03-15

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