Customer Service Manager- Automated Systems

hace 4 semanas


Santiago de Querétaro, México Acensblue A tiempo completo

Worldwide company leader in finishing Systems is looking for a Customer Service Manager.

Requirements

Academic studies: Electric Engineering or Mechanical Engineering

Experience: 10 years in the area of finishing systems, painting machinery, etc.

Language: Spanish and English advanced (Conversational)

Software: PLC (Allen Bradley, Siemens)

Valid Passport & Visa for the U.S

Available for business trip


Main activities:

  • Priortitize and handle initial customer service requests, including those related to warranty items.
  • Maintain clear and effective communications with Project Managers and customers.
  • Coordinate the activities of the field service personnel to optimize customer service.
  • Provide qualified support personnel to the project Management promptly.
  • Facilitate customer training by supplying necessary materials and personnel.
  • Collaborate with Project Managers to identify cost-effective, successful solutions for service and startup issues.
  • Ensure personnel assigned to project teams are skilled and capable of completing their work efficiently under the Project Manager guidance.
  • Develops startup and service capabilities for all system components.
  • Offer innovative concepts to enhance installation and service capabilities.
  • Assume the role of Project Manager for Service and System Upgrade work.
  • Analysis of technical aspects of the project installation startup and training activities identifying potential risks and taking necessary measures to ensure overall system performance.
  • Use tools such as briefing meetings, installation schedules, startup checklists, prepared training material, focused problem-solving sessions, and description of operations to gather information.
  • Review and approve all change orders to the contract with the customer and subcontractors for service work.
  • Provide support to sales, estimating, and manufacturing as needed.
  • Conduct research to identify opportunities for improvent and develop installation and field tools that enhance customer service performance.

Benefits

  • Salary negotiable according to experience and knowledge
  • Law benefits and more
  • Food vouchers
  • Saving funds
  • Vacation bonus
  • Be part to collaborate in an international team

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