Collections Specialist
hace 3 meses
Puesto: Collections Specialist (Especialista en Cobranza)
Resumen del puesto: Como Especialista en Cobranza, serás responsable de recolectar deudas pendientes de los clientes. Te comunicarás con centros infantiles privados para negociar fechas y planes de pago, resolver dudas y asegurar la recolección oportuna de pagos, manteniendo una relación profesional y respetuosa.
Ubicación: CDMX. Trabajo presencial en zona Roma/Condesa.
Tiempo y tipo de contrato: Periodo de prueba de 3 meses y por honorarios, con la posibilidad de pasar a contrato de planta después de cumplir satisfactoriamente con las metas trazadas.
Remuneración bruta: $12,000 m.n. + esquema de comisiones por recuperación de membresías
Acerca de LiveKid
Somos LiveKid y estamos especializados en el desarrollo y comercialización de software para guarderías y centros infantiles privados.
Nuestra misión es hacer que el dirigir “kinders” sea lo más fácil y agradable posible. Lo hacemos creando un software y app que simplifica la comunicación y reduce el tiempo dedicado al papeleo y otras tareas administrativas. Devolvemos ese tiempo a los docentes para que puedan centrarse en lo que realmente importa, que son los: los niños
➡️¿Te parece interesante?
Excelente Actualmente nos encontramos ampliando el equipo en México y está oportunidad pudiese ser la que estabas buscando. Contamos con un increíble ambiente multicultural de trabajo. También, formarás parte de la internacionalización de nuestra empresa que nació originalmente en Europa, y que hoy, está posicionada como líder de mercado dentro de la industria en México.
➡️ Nuestros valores
Autonomía, Proactividad, Ejecución y Transparencia. A continuación te explicamos lo que para nosotros significan cada uno de los valores:
Autonomía: Todo el mundo puede asumir la responsabilidad de sus acciones y decisiones
Proactividad: Siempre hay algo nuevo que aprender, para seguir creciendo y desarrollando tantas habilidades como sean posibles
Ejecución: Nos fijamos objetivos ambiciosos y hacemos todo lo posible por alcanzarlos
Transparencia: Permite generar confianza y franqueza en nuestras relaciones con los clientes y dentro de nuestro equipo
➡️ Objetivos del puesto
Tus objetivos como parte del periodo de prueba de LiveKid México serán:
Contactar a clientes con algún tipo de mora por teléfono y correo electrónico para realizar cobros de pagos vencidos;
Negociar y establecer fechas de pago y planes que funcionen tanto para el cliente como para la empresa;
Mantener registros precisos de las interacciones con los clientes y los arreglos de pago en nuestra base de datos;
Revisar información de la cuenta y el historial del cliente para proporcionar soluciones personalizadas;
Resolver consultas de clientes y resolver problemas relacionados con pagos o discrepancias en las cuentas;
Colaborar con los miembros del equipo para desarrollar e implementar estrategias de cobro efectivas;
Monitorear e informar sobre actividades de cobro y el estado de las cuentas a la gerencia;
Mantenerse actualizado sobre leyes y regulaciones relevantes relacionadas con la cobranza de deudas;
Cumplir en tiempo real con las normas, procesos y políticas del CRM y compañía.
➡️ Competencias y cualificaciones deseadas
Experiencia previa en cobranza, servicio al cliente o ventas;
Buenas habilidades de comunicación y negociación;
Habilidad de resolución de problemas y atención al detalle;
Competente en el uso de software y bases de datos;
Capacidad para manejar información sensible con confidencialidad y profesionalismo.
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