Collections Specialist

hace 3 meses


Mexico City livekidpoland A tiempo completo

Puesto: Collections Specialist (Especialista en Cobranza)

Resumen del puesto: Como Especialista en Cobranza, serás responsable de recolectar deudas pendientes de los clientes. Te comunicarás con centros infantiles privados para negociar fechas y planes de pago, resolver dudas y asegurar la recolección oportuna de pagos, manteniendo una relación profesional y respetuosa. 

Ubicación: CDMX. Trabajo presencial en zona Roma/Condesa.

Tiempo y tipo de contrato: Periodo de prueba de 3 meses y por honorarios, con la posibilidad de pasar a contrato de planta después de cumplir satisfactoriamente con las metas trazadas.

Remuneración bruta: $12,000 m.n. + esquema de comisiones por recuperación de membresías

Acerca de LiveKid

Somos LiveKid y estamos especializados en el desarrollo y comercialización de software para guarderías y centros infantiles privados. 

Nuestra misión es hacer que el dirigir “kinders” sea lo más fácil y agradable posible. Lo hacemos creando un software y app que simplifica la comunicación y reduce el tiempo dedicado al papeleo y otras tareas administrativas. Devolvemos ese tiempo a los docentes para que puedan centrarse en lo que realmente importa, que son los: los niños

➡️¿Te parece interesante? 

Excelente Actualmente nos encontramos ampliando el equipo en México y está oportunidad pudiese ser la que estabas buscando. Contamos con un increíble ambiente multicultural de trabajo. También, formarás parte de la internacionalización de nuestra empresa que nació originalmente en Europa, y que hoy, está posicionada como líder de mercado dentro de la industria en México.

➡️ Nuestros valores

Autonomía, Proactividad, Ejecución y Transparencia. A continuación te explicamos lo que para nosotros significan cada uno de los valores: 

Autonomía: Todo el mundo puede asumir la responsabilidad de sus acciones y decisiones

Proactividad: Siempre hay algo nuevo que aprender, para seguir creciendo y desarrollando tantas habilidades como sean posibles

Ejecución: Nos fijamos objetivos ambiciosos y hacemos todo lo posible por alcanzarlos

Transparencia: Permite generar confianza y franqueza en nuestras relaciones con los clientes y dentro de nuestro equipo

➡️ Objetivos del puesto

Tus objetivos como parte del periodo de prueba de LiveKid México serán: 

  1. Contactar a clientes con algún tipo de mora por teléfono y correo electrónico para realizar cobros de pagos vencidos;

  2. Negociar y establecer fechas de pago y planes que funcionen tanto para el cliente como para la empresa;

  3. Mantener registros precisos de las interacciones con los clientes y los arreglos de pago en nuestra base de datos;

  4. Revisar información de la cuenta y el historial del cliente para proporcionar soluciones personalizadas;

  5. Resolver consultas de clientes y resolver problemas relacionados con pagos o discrepancias en las cuentas;

  6. Colaborar con los miembros del equipo para desarrollar e implementar estrategias de cobro efectivas;

  7. Monitorear e informar sobre actividades de cobro y el estado de las cuentas a la gerencia;

  8. Mantenerse actualizado sobre leyes y regulaciones relevantes relacionadas con la cobranza de deudas;

  9. Cumplir en tiempo real con las normas, procesos y políticas del CRM y compañía.

 

➡️ Competencias y cualificaciones deseadas

  • Experiencia previa en cobranza, servicio al cliente o ventas;

  • Buenas habilidades de comunicación y negociación;

  • Habilidad de resolución de problemas y atención al detalle;

  • Competente en el uso de software y bases de datos;

  • Capacidad para manejar información sensible con confidencialidad y profesionalismo.

 



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