Sr. Engagement Manager
hace 1 mes
Bishop Fox is the leading authority in offensive security, providing solutions ranging from continuous penetration testing, red teaming, and attack surface management to product, cloud, and application security assessments. We’ve worked with more than a quarter of the Fortune 100, half of the Fortune 10, eight of the top 10 global technology companies, and all of the top global media companies. Our Cosmos platform was named Best Emerging Technology in the 2021 SC Media Awards and our offerings are consistently ranked as “world-class” in customer experience surveys. For more than 16 years, we've been contributing and giving back to the security community. We’ve published more than 16 open-source tools and 50 security advisories in the last five years alone. Learn more at
Given our exceptional growth, we are expanding and hiring a Sr. Engagement Manager to join us on this exciting journey. The Sr. Engagement Manager ensures that our clients and Bishop Fox realize value from our products and services. They have an in-depth understanding of the offensive cybersecurity industry and are responsible for managing client satisfaction and increasing customer engagement with Bishop Fox offerings. The Sr. Engagement Manager works directly with customers, as well as internally across delivery teams, account management, product, and marketing, to advocate for value realization throughout the customer lifecycle.
Responsibilities
As an Engagement Manager at Bishop Fox, your responsibilities will include but not be limited to:
Ensure that customers realize value from Bishop Fox services at each touchpoint of the customer experience. Initial objectives include:
- Oversee delivery of Bishop Fox products and services to ensure compliance with contract deliverables and Service Level Objectives
- Delivering medium (100-500 hours) to large (500 hours and larger) projects on time, within scope and under budget
- Executing project plans, proactively identifying, and managing risks, resolving/ escalating issues and driving projects to successful completion
- Building relationships with clients as measured by Net Promoter Score (NPS), ad hoc feedback, and successive contracts.
- Provide customer insights based on customer engagement results, YoY trending, industry comparison, and security best practices and provide this information to both customers and to account planning teams for upsell/cross-sell opportunities.
- Creating and managing weekly internal and client facing status reports on each engagement
- Participate in both internal and client-facing service and account reviews, guiding and representing customer value objectives.
- Drive and participate in go-to-green planning on customer accounts across Bishop Fox delivery, product, and Sales teams.
- Design strategic account support through proactively maintaining high-level technical and operational expertise and understanding of industry trends and customer requirements.
- Contribute to improvements of products and/or services by providing feedback to internal teams as well as customer-facing responses to repeat questions.
- Manage and drive customer satisfaction to meet Bishop Fox objectives.
- Identifying client concerns and conducting effective root cause analysis and corrective action plans
Mature the customer success function in line with the strategic roadmap of the program, including the following initial objectives:
- Drive the process for renewals on select repeat program work.
- Report internally on customer satisfaction metrics, including NPS scores and feedback.
Requirements
In addition to the above, the following is a list of skills and traits that describe you. If you have most of these, we’d like to speak with you.
- At least 4 years of project management experience with IT related projects
- 2+ years' experience as a Customer Success Manager or related role
- Strong understanding of the terminology and guidelines set forth in the Project Management Body of Knowledge (PMBOK)
- Bachelor’s degree strongly preferred
- Deeply understands customer security business goals, environment, pain points, and operational maturity, as well as their ultimate desired outcome
- Navigates difficult client situations with expert negotiation skills and a client service-mentality.
- Security/cybersecurity industry experience or knowledge.
- Well-versed in the Microsoft Office Suite, particularly experienced with Excel
- Experience working in a matrixed organization
-
Senior Partner Engagement Manager
hace 4 semanas
Mexico City Netflix A tiempo completoThe Partner Engagement team builds strategic, holistic, and long-term partnerships with mobile, broadband, and TV operators to make it easy to access, enjoy and pay for Netflix. The Partner Engagement Manager will be responsible for leading the integration of Netflix into the operator set-top box and payment systems, creating a compelling bundle of...
-
Senior Partner Engagement Manager
hace 2 semanas
Mexico City Netflix A tiempo completoThe Partner Engagement team builds strategic, holistic, and long-term partnerships with mobile, broadband, and TV operators to make it easy to access, enjoy and pay for Netflix. The Partner Engagement Manager will be responsible for leading the integration of Netflix into the operator set-top box and payment systems, creating a compelling bundle of...
-
Mexico City Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoThe AWS Latin America Engagement team is looking for an innovative, results-oriented Sr. Program Manager to define and drive the communication strategy and long term priorities for our Leadership team in Latin America. As Program Manager, you will bring communications, leadership and sales business knowledge with end to end accountability. You will own the...
-
Mexico City Amazon Web Services Mexico S. de R.L. de C.V. - C68 A tiempo completoThe AWS Latin America Engagement team is looking for an innovative, results-oriented Sr. Program Manager to define and drive the communication strategy and long term priorities for our Leadership team in Latin America. As Program Manager, you will bring communications, leadership and sales business knowledge with end to end accountability. You will own the...
-
OFSAA Engagement Lead/Manager
hace 1 mes
Mexico City Oracle A tiempo completoAn experienced engagement management professional who has an understanding of solutions, industry best practices, multiple business processes within a product/solution family. Operates independently to deliver quality work products as a part customer engagement. Performs varied and complex duties and tasks that need independent judgment, team coordination,...
-
OFSAA Engagement Lead/Manager
hace 2 semanas
Mexico City Oracle A tiempo completoAn experienced engagement management professional who has an understanding of solutions, industry best practices, multiple business processes within a product/solution family. Operates independently to deliver quality work products as a part customer engagement. Performs varied and complex duties and tasks that need independent judgment, team coordination,...
-
Customer Engagement Manager
hace 4 semanas
Mexico City Abbott A tiempo completoThe Opportunity We are committed to bringing the benefits of our trusted medicines to more people in the world’s fastest-growing countries. Our broad portfolio of high-quality and differentiated branded generic medicines reaches across multiple therapeutic areas including gastroenterology, women's health, cardiometabolic, pain management/central...
-
Customer Engagement Manager
hace 2 semanas
Mexico City Abbott A tiempo completoThe Opportunity We are committed to bringing the benefits of our trusted medicines to more people in the world’s fastest-growing countries. Our broad portfolio of high-quality and differentiated branded generic medicines reaches across multiple therapeutic areas including gastroenterology, women's health, cardiometabolic, pain management/central...
-
Digital Customer Engagement Manager-
hace 1 mes
Mexico City SAP A tiempo completoWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Digital Customer Engagement Manager-
hace 2 semanas
Mexico City SAP A tiempo completoWe help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Sr. Marketing Manager, Lifecycle
hace 3 semanas
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoWe’re looking for a Sr. Lifecycle Marketing Manager to develop and deliver engagement programs that delight our customers and deepen their relationship with Amazon. This person will design, test and scale engagement strategies to increase customer adoption of key shopping benefits. You will flex your analytical and creative abilities as you design,...
-
Sr. Marketing Manager, Lifecycle
hace 2 semanas
Mexico City Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completoWe’re looking for a Sr. Lifecycle Marketing Manager to develop and deliver engagement programs that delight our customers and deepen their relationship with Amazon. This person will design, test and scale engagement strategies to increase customer adoption of key shopping benefits. You will flex your analytical and creative abilities as you design,...
-
Digital Customer Engagement Manager-
hace 1 mes
Mexico City SAP A tiempo completoWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Digital Customer Engagement Manager-
hace 2 semanas
Mexico City SAP A tiempo completoWe help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly...
-
Sales Manager SR
hace 2 meses
Mexico City Global Executive A tiempo completoEmpresa líder multinacional global del giro de agencias y medios publicitarios para empresas, que cuenta con 10 años de experiencia en el mercado, con presencia en Miami, Argentina, Chile, Colombia, Uruguay, Brasil y México; busca un Sales Manager Sr para la ciudad de México, reportando a la Dirección Comercial sus principales objetivos serán el de...
-
Sales Manager SR
hace 2 semanas
Mexico City Global Executive A tiempo completoEmpresa líder multinacional global del giro de agencias y medios publicitarios para empresas, que cuenta con 10 años de experiencia en el mercado, con presencia en Miami, Argentina, Chile, Colombia, Uruguay, Brasil y México; busca un Sales Manager Sr para la ciudad de México, reportando a la Dirección Comercial sus principales objetivos serán el de...
-
Project Manager Sr.
hace 2 meses
Mexico City CRH Talento en IT A tiempo completoEn CRH Talento en IT, estamos en búsqueda PROJECT MANAGER SR para laborar de forma HíbridaOBJETIVO DEL PUESTO: Gestión de Proyectos de tecnología.Beneficios: Contrato directo con la empresa 100% nómina y prestaciones superiores Fondo de ahorro Caja de Ahorro, Vales de despensa, 33 días de aguinaldo, garantía de PTU 15 días de sueldo, bono por...
-
Sr. Manager Security
hace 1 mes
Mexico City Adidas A tiempo completoPropósito: Desarrollar, coordinar y administrar todos los programas de seguridad de adidas México para minimizer las perdidas y proteger los activos de la compañía tanto del centro de distribución, oficinas y toda la cadena de transportación. El rol esta enfocado 80% en transporte y debe asegurar los protocolos de seguridad en todo el tema de...
-
Sr. Manager Security
hace 1 mes
Mexico City adidas A tiempo completoPropósito: Desarrollar, coordinar y administrar todos los programas de seguridad de adidas México para minimizer las perdidas y proteger los activos de la compañía tanto del centro de distribución, oficinas y toda la cadena de transportación. El rol esta enfocado 80% en transporte y debe asegurar los protocolos de seguridad en todo el tema de...
-
Sr. Manager Security
hace 4 semanas
Mexico City adidas A tiempo completoPropósito: Desarrollar, coordinar y administrar todos los programas de seguridad de adidas México para minimizer las perdidas y proteger los activos de la compañía tanto del centro de distribución, oficinas y toda la cadena de transportación. El rol esta enfocado 80% en transporte y debe asegurar los protocolos de seguridad en todo el tema de...
