Support Engineer
hace 4 semanas
Hey there We're an IT staffing company that’s all about matching top talent with amazing opportunities. We're on the hunt for a passionate and proactive Support Engineer who can keep the gears of IT operations running smoothly. If you're someone who thrives in a dynamic environment and loves solving complex problems, then we want to hear from you
What You'll Do
- Maintain IT operations (Unix/Linux, Messaging middleware, Databases, App/Web servers)
- Manage and own support requests through our ticketing system
- Troubleshoot and resolve issues, collaborating with the right resources
- Prioritize and manage client requests and escalations
- Complete projects on time to your supervisor's satisfaction
- Be on-call for after-hours emergency support
- Assist in testing new features and upgrades
- Create how-to documents and tutorials
- Document enhancement requests to boost productivity
- Support client customizations and share best practices
- Troubleshoot and debug SQL/PLSQL code and shell scripts
- Automate processes for infrastructure and services
- Operate effectively even in unclear situations
- Keep monitoring, alerting, and reporting up to date
- Collaborate in a virtual team environment
- Contribute to knowledge-sharing and diagnostic tools
- Experience: Proven experience in maintaining Unix/Linux operating systems and related IT operations.
- Technical Skills: Strong troubleshooting and debugging skills with SQL/PLSQL code and shell scripts.
- Communication: Excellent communication and documentation skills.
- Proactivity: A proactive attitude towards problem-solving and client satisfaction.
- Flexibility: Ability to work flexible hours, including evenings, weekends, and holidays.
- Team Player: Ability to collaborate effectively in a virtual team environment.
- Automation: Experience with automation tools and scripting for infrastructure management.
- Certifications: Relevant IT certifications (e.g., Linux+, AWS Certified Solutions Architect).
- Tools: Familiarity with tools like Wiki, Collaborate, and various ticketing systems.
- Competitive salary
- Health, dental, and vision insurance
- Flexible working hours
- Opportunities for professional development
- A supportive and dynamic work environment
Ready to take the next step in your IT career? Apply now and join our team of dedicated professionals who are making a difference in the IT world every day
Requirements:
- Experience with Unix/Linux systems and related IT operations
- Strong troubleshooting and debugging skills
- Excellent communication and documentation skills
- Proactive problem-solving attitude
- Flexibility to work evenings, weekends, and holidays
- Ability to collaborate in a virtual team
- Experience with automation tools and scripting
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