Customer Excellence Manager-Project Logistics

hace 4 semanas


Mexico City Kuehne+Nagel A tiempo completo
JOB DESCRIPTION Estamos en busca de un Customer Excellence Manager para el área de Project Logistics en nuestra oficina corporativa de Ciudad de México.

Tu función

Validar el P&L y las operaciones de Project Logistics así como asegurar que el equipo operativo cuente con todas las herramientas necesarias para la ejecucion de las operaciones con la mayor calidad y rentabilidad de acuerdo a los estandares de la compañia.

Tus responsabilidades

1. Revisar y administrar el FSL de los embarques para asegurar un correcto seguimiento a la administración / KPIs financieros
2. Aprobar las discrepancias sobre las tarifas de compra vs tarifas de venta.
3. Garantizar las implementaciones de los clientes nuevos.
4. Asegurar las solución de problemas de clientes en conjunto con el equipo operativo y cliente.
5. Asegurar que las instrucciones de emisión de facturas y notas de crédito esten debidamente implementadas.
6. Dar soporte para la solución de problemas referentes a las operaciones y despacho aduanal realizados por la compañía.
7. Garantizar que el proceso de facturación se este llevando a cabo de acuerdo a los KPIs financieros y/o reglas de negocio establecidas a nivel cliente.
8. Asegurar que esten actualizadas las tarifas de compra y venta por cliente
9. Evaluar la productividad del equipo.
10. Evaluar el desemeño de los proveedores.
11. Asegurar los procesos operativos de los clientes.
12. Establecer procesos de mejora cotinua
izar que todos los miembros del equipo sean conscientes de HSE e identifiquen los riesgos de forma proactiva.
14. Asegurar de que todos los sistemas y datos se registren de manera precisa y oportuna.

Tus habilidades y experencias

Titulado (Negocios Internacionales , Ingeniería Industrial, de Transporte o carrera afín)

Experiencia en el Sector Forwarder

Conocimiento de la industria Project Logistics ó Industrial Projects / Manejo de cargas especializadas.

Conocimiento de los proveedores

Lectura de Diagamas y Dibujos tecnicos

Microsoft 365

Inglés Avanzado

Disponibilidad para viajar, reunion con proveedores y clientes

Actitud de servicio
Comunicación efectiva
Control de procesos-administración
Liderazgo-supervisión de procesos
Organización
Desarrollo de personas
Solución de problemas-capacidad de análisis



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