Senior Manager, IT Strategic Planning

hace 4 meses

Mexico City Zendesk A tiempo completo
Job Description

We are seeking a Senior Manager, IT Strategic Planning to join our dynamic CIO Team. The successful candidate will play a pivotal role in driving the strategic direction of the company-wide IT projects portfolio, influencing strategic technology and data initiatives, and ensuring alignment with existing business objectives and our target architectures.

The IT Strategic Planning Manager will report directly to the Director of CIO Portfolio and Programs and will collaborate closely with senior leadership including our VP of CIO Strategy, Operations, and Architecture to optimize our IT Portfolio and ensure its alignment with our organization’s strategies and objectives. The IT Strategic Planning Manager will supervise and manage a team of IT Portfolio professionals. In this role, you will lead the evolution, implementation, and governance of our portfolio standards and processes, enabling fact-based decisions on investments across our entire project portfolio. You will also be responsible for defining requirements for and driving creation and management of comprehensive reports for our IT executives and leadership teams.  

Zendesk’s CIO Team is a worldwide organization, and has identified Mexico City as a strategic location for growth.  The IT Strategic Planning Manager will build connection and community while integrating Zendesk culture and practices as we continue to grow our teams in Mexico City.

Your responsibilities will include:

  • Strategic Leadership: Lead the IT portfolio's strategic direction, communicating to and across portfolio teams regarding risk and return, and ensuring alignment with overall company strategy.

  • Develop and implement strategic IT plans in alignment with the organization's objectives and priorities.

  • Partner on the annual IT budgeting process, working closely with finance and senior leadership to allocate resources effectively.

  • Identify opportunities for portfolio and planning process improvement and optimization within IT.  Together with CIO leaders create and manage a roadmap of planning and portfolio process maturation initiatives based on priority.  Work cross functionally within IT and across the enterprise to execute process improvements.

  • Collaborate with key stakeholders to understand business requirements and translate them into IT initiatives.

  • Provide leadership and guidance to the IT planning team, fostering a culture of accountability, collaboration, and continuous improvement.

  • Monitor and report on the progress of IT initiatives, ensuring timely delivery and alignment with established goals and objectives.

  • Manage tooling excellence in our portfolio management systems and ensure seamless integration across processes and tools.

  • Support the Planning team and our CIO organization in decision-making with up-to-date and relevant portfolio data insights.

  • Stay abreast of emerging technologies and industry trends, providing recommendations for their integration into the organization's IT strategy.

  • Establish and maintain effective relationships with vendors, partners, and other external stakeholders.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.

  • Proven experience in IT planning, strategic planning, and project management, preferably in a senior role.

  • Strong understanding of IT governance frameworks, best practices, and industry standards.

  • Excellent analytical and problem-solving skills, with the ability to think strategically and drive results.

  • Demonstrated leadership and team-building skills, with the ability to motivate and inspire others.

  • Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels of the organization and articulate complex technical terms to non-technical stakeholders.

  • Proven ability to manage multiple projects and priorities in a fast-paced environment.

  • Strong understanding of financial principles related to IT investments, budgeting, and cost modeling.

  • Expertise in project management methodologies such as Agile, Scrum, or Lean.

  • Exceptional analytical, strategic thinking, and decision-making skills.

  • Certification in Portfolio Management Professional (PfMP), Project Management Professional (PMP), or equivalent is highly preferred.

Where We Work
Zendesk is not your average tech company. We have all the stuff you’d expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

  • Senior Manager, IT Strategic Planning

    hace 4 meses

    Ville de Mexico Zendesk A tiempo completo

    By clicking “Apply Now,” I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk’s Candidate Privacy Notice.Job Description We are seeking a Senior Manager, IT Strategic Planning to join our dynamic CIO Team. The successful candidate will play a pivotal role in driving the...

  • Senior IT Specialist

    hace 4 semanas

    Mexico City Activate Talent A tiempo completo

    OPEN LATAMFULL TIME100% REMOTERole: Senior IT SpecialistSchedule: M-F / 8:00 – 5:00 PSTType of Contract: Independent ContractorHolidays: Local Holidays Work from any corner of LATAM and be a part of the #remoteworkrevolution!‼️About our Client:Our client is a direct-to-consumer menswear company that focuses on providing high-quality, affordable...

  • IT Business Manager

    hace 3 meses

    Mexico City Lenovo A tiempo completo

    Description and Requirements This Business Manager position will support the WW (World Wide) Commercial business for LA geo . This position reports into WW Commercial Business Management organization but is strongly aligned to the Geo, Product operations, Strategy & Partner programs team. This is a fast-paced role for someone who has strong business,...

  • Senior Manager

    hace 3 meses

    MEXICO CITY LEVI'S A tiempo completo

    JOB DESCRIPTION You're an original. So are we. We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression...

  • Strategic Planning Analyst

    hace 3 meses

    Mexico City Essity A tiempo completo

    About the Role We are now looking for a Strategic Planning & Competitive Intelligence Analyst, that can contribute to the overall growth of our business by ensuring the implementation of our strategy. This person will understand the market size, competitors and dynamics of the markets in which we participate and would provide insights to support...

  • Senior Manager

    hace 3 meses

    Mexico City Levi Strauss & Co A tiempo completo

    JOB DESCRIPTION You're an original. So are we .   We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and...

  • Project Manager Senior

    hace 4 meses

    Mexico City CRH Talento en IT A tiempo completo

    En CRH Talento en IT, estamos en búsqueda PROJECT MANAGER SENIOR de para laborar de forma HíbridoUbicación: CDMX, Álvaro Obregón. Santa Fe (se asiste de manera eventual)Beneficios: Contrato directo con cliente. Prestaciones de ley y SGMMFAVOR DE COMPARTIR CV EN INGLES (debemos ver reflejado tu experiencia en proyectos de Ciberseguridad y TI)...

  • IT Risk Managment

    hace 4 meses

    Mexico City Nuvit Service A tiempo completo

    IT RISK MANAGMENTinformation technology risk managers work closely with the IT department of an organization in order to secure information, create, and implement strategies to minimize the variety of risks that could threaten the key information of the firm.ACTIVITIES* Expert by advising and guiding enterprise wide initiative suchas risk assessments and...

  • Senior IT Project Manager

    hace 2 meses

    Mexico City MMC Corporate A tiempo completo

    Mercer is seeking candidates for the following position based in the Mexico office and be onsite 3 days a week:Senior IT Project Manager What is in it for you? A company with a strong Brand and strong results to matchCulture of internal mobility, collaboration and valued partnership from the business.Employee Resource Groups which provide access to leaders,...

  • IS/IT Workforce Planning and Management Lead

    hace 5 meses

    Mexico City Nestlé A tiempo completo

    We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF ;billion sales in 2018, we...

  • Strategy Senior Manager

    hace 3 meses

    Mexico City Coca Cola A tiempo completo

    Description Summary: We’re accelerating our momentum as the fastest growing large consumer goods company in Latin America. People are our focus when we’re collaborating with our diverse network of locally connected bottling partners, and when we’re returning every drop of water we use to communities and nature. We empower our employees to...

  • Business Analyst Senior

    hace 5 meses

    Mexico City Nestlé A tiempo completo

    About IT in Nestlé We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...

  • Sr. Product Manager, Strategic Projects

    hace 5 meses

    Mexico City Servicios Comerciales Amazon México S. de R.L. de C.V. A tiempo completo

    Amazon Mexico is seeking a strategic, analytical and highly motivated individual to lead several complex projects that will fuel Amazon MX growth for the next 5-10 years. You will identify, design, develop and implement complex projects that will expand Amazon growth. The Sr PM, Strategic Projects is a well-rounded PM, with experience developing and...

  • Senior Project Manager

    hace 4 meses

    Mexico City Thomson Reuters A tiempo completo

    Senior Project Manager We are seeking an experienced project manager to join the Chief Operating Officer’s Chief of Staff organization to drive cross-organizational projects and initiatives to success. The project manager is resposible for the full implementation of the CIO-wide projects, including planning, budgeting, reporting, executing,...

  • IT Supply Chain Senior Project Manager

    hace 5 meses

    Mexico City Nestlé A tiempo completo

    About IT in Nestlé We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world. We innovate every day through forward-looking technologies to create opportunities for Nestlé’s digital challenges with our consumers, customers...

  • IT Technical Project Manager

    hace 5 meses

    City, México Outreach A tiempo completo

    We are seeking a highly skilled IT Technical Project Manager to join our team. As the IT Technical Project Manager, you will play a pivotal role in overseeing and managing multiple IT projects, ensuring seamless collaboration between cross-functional teams, and driving the successful delivery of innovative solutions. If you are a solution-oriented technology...

  • Senior Project Manager IT

    hace 3 semanas

    Mexico City Zendesk A tiempo completo

    Job DescriptionWe are looking for a dynamic, technical-versed Senior Project Manager to join our growing Zendesk CIO Program Management Office (PMO) to drive cross-functional projects across our IT Organization. You have a proven Track record of setting up, defining, and driving cross-functional, technical projects in a fast-paced environment. You have a...

  • IT Project Manager

    hace 1 mes

    Mexico City Alia Integrando Talento A tiempo completo

    Alia Integrando Talento busca IT Project Manager (Bilingüe) para empresa global de transporte multimodal en CDMX ¡Hola, talento bilingüe! En Alia Integrando Talento estamos en busca de un IT Project Manager para unirse al equipo de una empresa líder en transporte multimodal. Si tienes experiencia en proyectos de tecnología, habilidades de liderazgo y...

  • Senior Manager, Technolgy Sourcing

    hace 5 meses

    Mexico City Thomson Reuters A tiempo completo

    About the Role In this opportunity as Senior Manager, Technolgy Sourcing you will: Develop Category Plans and sourcing strategies containing a portfolio of key initiatives which deliver the IT Strategy Deliver the key IT sourcing initiatives, achieving best value within acceptable risk Contribute to the development of the annual pipeline of IT...

  • Senior International IT Recruiter

    hace 2 meses

    Mexico City PRAGMATIKE A tiempo completo

    Pragmatike - Senior International IT Recruiter! Pragmatike is dedicated to bridging the gap between global tech talents and innovative enterprises. We specialize in connecting highly qualified IT professionals with businesses across Europe and the United States, addressing their critical information technology staffing needs. As we continue to grow rapidly,...