D365 Support Engineer

hace 4 semanas

Guadalajara, México Sonata Software A tiempo completo

SonataSoftware Overview

Sonata is a global technology company specializing in platform-baseddigital transformation, supporting businesses to become connected, open,intelligent and scalable. Sonata’s Platformation™ methodology brings togetherindustry expertise, platform technology excellence, design innovation andstrategic engagement models to deliver sustained value to customers. A trustedpartner of world leaders in the retail, manufacturing, distribution, travel,services and software industries, Sonata’s software portfolio includes theBrick & Click Retail Platform©, Modern Distribution Platform©, RezopiaDigital Travel Platform©, Kartopia E-commerce Platform©, Halosys enterprisedevelopment automation Platform©, CTRM Commodity Trading and Risk ManagementPlatform© and KODO - AI Powered Customer Experience (CX) Platform. Sonata’sPlatformation approach ensures services built on Microsoft Dynamics 365,Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on thePlatformation promise. As world leaders in digital technologies including IoT,Artificial Intelligence, Machine Learning, Robotic Process Automation,Chatbots, Block Chain and Cyber Security, Sonata’s people and systems arenurtured to deliver on our commitment to excellence in business technologysolutions.

Role: D365Support Engineer - Functional CE

Location: Remote within Mexico

Type of Hire: Full Time

Thisopportunity is not available for visa sponsorship.

No. of Openings: 13

DYNAMICS 365- SUPPORT ENGINEER – D365 Functional-Customer Engagement(CE)

Overview

Job Description:

As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.

Key Responsibilities:

·Ability to take Technical/Functional leadership in one specific product or area of business processes.

·Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.

·Drive the communication with the customer to ensure the customer has confidence on problem resolution

·Define and understand the customer issue by creating adequate reproduction scenarios.

·Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.

·Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue

·Collaborate with cross-group peers both proactively and reactively

·Produce quality documentation.

Required/Minimum Skills/Qualifications:

·Minimum 2+ Years relevant experience as Technical/Functional Consultant OR Engineer

·Engineering or master’s degree in computer science/information technology (IT) or equivalent

·Relevant product Certifications from Microsoft

·Excellent Communication Skills - verbal, listening, and written (including technical writing).

·Should be willing/flexible to work in shifts and weekends.

Experience & Expertise in below area is Mandatory

MS Dynamics 365 – CE –Functional Engineer/Consultant

• Strong experience of Business process in Sales,Marketing , Customer Service, Field Service and Project Operations

• Experience with integration tools and methods to connectD365 CE with other systems - Good with Power platform integration

• Azure infra, Windows Admin knowledge will be a Plus

• Good in SQL Queries

Why join Sonata Software?At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

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