Senior Specialist, Collections
Encontrado en: Talent MX C2 - hace 3 semanas
Job Level
JL3
Reports to (Job Title)
AR Manager
Number of direct reports
None
Job Purpose/summary
AR Collections team is responsible for the management of customers with outstanding invoices, report preparation, Account Reconciliation, disputes resolution coordination, credit evaluation and collections follow-up of Credit and Cash customers for portfolio assigned to individual Analyst/collector/credit controllers.
The Key Client AR Manager is responsible for directing and controlling operations activities for Key Accounts in line with MAERSK processes, strategies and methodologies and work in partnership with stakeholders to ensure collections (B2B) activities are occurring in line with agreed KPI’s for collections and deal with collections complexities.
At the same time, given the importance of the Key Client’s business to Maersk, the role encompasses building strong working relationships with the customers and working cross-functionally in a boundaryless manner to the Key Client support teams within our organization.
Key responsibilities
Drive a portfolio of ~$50-100M USD in Accounts Receivable for Key Accounts, Be the Finance Partner for Key Client Managers & GSC teams Responsible to drive Customer outcomes through positive customer experience in finance-related processes Own Key Client relationship from a Finance perspectiveFace to face meetings with Customers/KCMs on a regular basis to resolve issues, maintain relationships, understand new requirements, adoption on new tools and resourcesTargets to minimize gaps between DSO & BPDSO, and deliver on Collection KPIs including 30+/90+, D&D OS, ONA etc.Deploy MLOS with KCMs and Vertical Leads to review AR development, issues, and own or drive action plans.Regular follow up with KC AP, finance, relevant GSC Sales owners (TCM & GFF/Rate Sheets) and Ops teamsForecast Cash and AR performance for owned KCs – report outs to Finance & Commercial ManagementDunning and Credit Consequence Management – work with KCM/Vertical Lead and Sponsor to resolve issues proactivelyOwn Tier 2 and Tier 3 disputes and closure for assigned KCs (Including any old unresolved and closed disputes)Work with collectors in other countries to ensure timely closuresIn case of high value RAC, partner with Sales – GSC & FrontlineSign off on VIP payments from a FIN perspective as per VIP policy.Support initiatives to improve IE for KC to Analyse and resolve root causes of disputes proactively Work Cross functionally to deliver value service to our KCs – Including Disputes, CS, TCM (BCOs) and BPOs Drive root cause identification and fixing through IQ Understand and streamline Invoice delivery and remittance receipt processes with customer - Support deployment of any new requirements or suggest improvements where needed to improve AR performance Contract Landscape: Review and approve/secure approvals for any non-standard finance related contract insertionsPrimary internal stakeholders
Key Client Management teams and sponsors Regional AR and Commercial Leads GSC, Regional and Global Finance leadsPrimary external stakeholders
External KC CustomersRequired experience & skills
Qualification
MBA or Post Graduate in Finance or an equivalent qualificationExperience
9-12 years’ experience in AR & CollectionsSkills
Excellent understanding of finance and business Knowledge of MAERSK Systems preferred but not required. An analytical mind that is able to link/ relate to and analyze information Superior Stakeholder Management and Communication skills Familiar with MS OfficeKey measures
DSO and AR ageing profile Timely Disputes closures and collections thereof Customer Experience/NPSUpdated by/date
Job Code
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