Front Office Assistant Manager

hace 4 semanas

Riviera Maya, México Hyatt Corporation A tiempo completo

Front Office Assistant Manager

Andaz Andaz Mayakoba MX - ROO - MayakobaReservationsEntry Level ManagerFull-timeReq ID: MAY000599Local

Summary

As the Assistant Front Office Manager, you'll support the efficient operation of our front desk and guest services. Your functions will include assisting in overseeing check-in/check-out procedures, managing reservations, and resolving guest issues. Responsibilities also include supervising front desk staff, providing training, and ensuring adherence to hotel policies and procedures. Additionally, you'll play a key role in optimizing guest satisfaction and revenue through effective guest relations and upselling strategies.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you

Hyatt is an equal opportunity employer that promotes gender equity.

Our Values: Respect | Integrity | Humility | Empathy | Creativity | Fun

Qualifications

Native Spanish and fluent in English (writing, speaking and reading). Minimum 2 years’ experience as Assistant Manager or Team Leader - Front Office  Ideally with a degree or diploma in Hospitality or Tourism Management. Excellent financial skills for budget control. Knowledge and supervision of check-in/out process and other departmental processes. Good communication, administrative, interpersonal and problem solving skills, complaint handling and service-oriented approach are required. Must possess the following strengths: leadership and service attitude, easy with words, good attention to detail, proactive, team player, excellent time management, and interpersonal skills in dealing with guests. Availability for full-time management, flexibility to work weekends and holidays and a varied schedule. Must be a person who builds trust and commitment by cultivating genuine relationships.

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