LM061:Sr Global Service Agent

hace 4 meses

Santiago de Querétaro, México FedEx A tiempo completo

To provide selected customers with a single point of contact for their shipping needs ensuring the resolution of customer issues/problems/requests. To provide support to sales, customs, and ramp operations in their quest for the efficient movement and clearance of dangerous goods, freight, or other type of shipments. To identify systemic and recurring service issues through research and elevate them to the appropriate person for resolution._x000D_
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Performs pre-work checks to ensure that all equipment is available & functional & any Monitors shipments, researches transit delays, and initiates actions to complete delivery; notifying customer of shipment status and actions taken to meet commitment should delays occur. Advises customers on the documents required and the correct completion of paperwork required for their shipments. Assists with scheduling/booking pickups. Acts as a liaison between sales, customer, brokers, shippers/recipients, origin station/ramp, regulatory agencies, FedEx companies, and others to ensure delivery of shipments. Visits designated accounts to improve customer satisfaction and works in conjunction with sales to maintain and generate additional revenue. Audits assigned international paperwork for correct completion. Assists customers with obtaining estimates of duties and taxes. Assists customers in the resolution of billing issues. Assists customers in initiating request for credits/refunds. Advises customers on features of service for all FedEx Express international services. Advises and assists customers on use of tools available through FedEx.com. Coordinates activities which include assignments to ensure customer problems are resolved and paperwork required for shipments is completed

High school diploma. Five (5) years work experience providing direct customer service related to international transportation, freight forwarding, dangerous goods, or brokerage service. Knowledge of mainframe, PC systems, web based applications (i.e. COSMOS, KIAC, VISA, CHEERS, FAMIS, CAGE, AMBASSADOR, etc.), and PC software (i.e. word processing, spreadsheet, etc). Excellent human relations and communication skills. Good analytical and prioritizing skills. Ability to successfully complete all basic and recurrent training. Flexibility to work different shifts required. Experience working in a fast-faced environment preferred. Proficiency in English required.


FedEx es ampliamente reconocida como una empresa de clase mundial. Nos sentimos honrados y orgullosos de ser reconocidos constantemente como un gran lugar para trabajar, un innovador en cuanto a tecnología y una de las empresas más admiradas y respetadas del mundo.

FedEx es nombrada constantemente entre las marcas más valiosas y admiradas del mundo. Algunos de nuestros premios recientes incluyen:

  • 2020 - Empresas más admiradas del mundo de Fortune (#14 )
  • 2019 - Mejores lugares para trabajar de Fortune (#15)
  • 2019- Uno de los "mejores empleadores para la diversidad" de Forbes
  • FedEx LAC 2020 incluido en el ranking de Mejores lugares para trabajar en América Latina de Great Place to Work (#24)
  • 2021- FedEx México fue incluido en el Ranking GPTW por 18 años consecutivos
  • 2020- FedEx México recibió la Certificación CEMEFI por 13 años consecutivos respaldando a FedEx como empresa socialmente responsable
  • 2021 - FedEx Chile fue recertificado con Giro Limpio, un sello de la Agencia de Energía Sostenible que busca mejorar la eficiencia energética del sector de transporte terrestre, mediante la reducción del consumo de combustible y las emisiones de gases de efecto invernadero.
  • FedEx Uruguay 2019 seleccionado por GPTW entre las 5 mejores empresas para trabajar

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