North America Chargeback Analyst

hace 4 semanas

Mexico City MX19 Alcon Laboratorios S.A. De C.V. Company A tiempo completo

North America Chargeback Analyst

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As an North America Chargeback Analyst supporting BPA Team , you will be responsible for the comprehensive management of chargeback claims, including research, processing, and resolution, as well as maintaining membership integrity and addressing chargeback deductions. It entails utilizing reporting and analytical skills to monitor and report on the performance and compliance of processes related to pricing, contract administration, and chargeback handling. Additionally, the position involves overseeing contract administration and managing customer interactions to ensure proper contract acquisition and fulfillment in alignment with company policies, legal requirements, and customer expectations. In this role, a typical day will include:

Manage chargebacks, deductions, and customer contracts to ensure compliance with organizational policies, legal requirements, and customer needs.

Conduct thorough analyses and investigations of rebate inquiries to provide accurate information on rebates and deductions.

Ensure pricing structures comply with internal policies and that contracts undergo a rigorous review process before implementation.

Identify areas for improvement to streamline operational procedures, increase accuracy and efficiency.

Prepare detailed reports on financial performance for management, providing insights into profitability and compliance.

Analyze account activities to evaluate compliance with contractual terms and suggest corrective measures where necessary.

Develop and implement policies and procedures to improve the efficiency, accuracy, and compliance of chargeback operations.

Prepare accounting reports for internal and external audiences, ensuring compliance with financial transaction recording standards.

Collaborate with IT specialists to maximize the utility of revenue management systems, including the development and execution of system testing protocols.

Support Finance, Customer Operations, and Sales teams by crafting and analyzing reports related to deductions management and chargeback operations, improving decision-making processes.

WHAT YOU’LL BRING TO ALCON:

Bachelor’s degree in Finance, Accounting, Economics, or a related field required.

2 - 3 years of applicable experience

The ability to fluently read, write, understand, and communicate in English

Demonstrated experience in managing chargeback processes, contract administration, and financial analysis.

Strong analytical skills with a keen eye for detail and the ability to identify and resolve discrepancies.

Proven ability to negotiate and manage contracts efficiently, with an understanding of legal and regulatory requirements.

Excellent communication and interpersonal skills, capable of working collaboratively across departments.

Proficiency in financial software and systems, preferably in revenue management systems like VISTEX, with a system testing and enhancement capacity.

Commitment to maintaining the highest standards of compliance and integrity in all financial transactions and contract management activities.

HOW YOU CAN THRIVE AT ALCON:

Opportunity to join a growing, early-stage organization built within a mature, stable global company.

Friendly working environment and a diverse and highly motivated team

Individual career development plan and possible career growth within a newly created account

Truly international environment and daily interactions with colleagues and stakeholders from all over the world

Attractive benefits & compensation package

Flexible hours and remote work possibilities (min 3 days per week office-based)

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