Senior Technical Support Analyst
hace 1 semana
**PLEASE NOTE THE FOLLOWING BEFORE APPLYING**:Shift coverage required (on rotation - some weekends, holidays and weeknights are required).As a Senior Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction.A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an experienced member of the technical problem solving/problem avoidance team, routinely sought after to address complex, critical customer issues. No travel to customer side is required. You will offer support to our customers through web conferences, phone calls and web updates.Career Level - IC3**Responsibilities**:As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.**Your skills/experience**:- Advanced database skills (DB2, Oracle, Sybase, Informix, MS SQL Server).- Knowledge of operating systems (WINDOWS, LINUX).- Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required.- Experience in Cloud Infrastructure and Cloud Deployments. Oracle Cloud Infrastructure (OCI) experience is desired.- Knowledge of dimensional data model (cubes, star schemas) and dimensional databases (Essbase, Oracle OLAP) and data warehouse is a plus.- Experience with security/authentication systems like SSO/LDAP (SiteMinder, Oracle Identity Manger, Oracle OID, Microsoft AD) preferred.- Previous technical support experiences are an advantage.- Strong customer service skills and an eagerness to excel along with trouble-shooting skills and tenacity in problem solving.- Excellent written and verbal communication skills.- Attention to detail and the ability to learn quickly.- Advanced knowledge and working experience of Oracle Business Intelligence products (OAC, BIEE/OAS, FDI) is a BIG plus.- Working experience in Data Lake Platforms is a BIG plus.**As a Senior Support Engineer, your work involves**:- Strategic technical support to assure the highest level of customer satisfaction.- A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues.- You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address complex, critical customer issues.- Leading contributor individually and as a team member, providing direction and assisting to others.5-10+ years' experience with Core products or 5 years' experience with Applications productsBS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
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Senior Technical Support Analyst
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Zapopan, México Oracle A tiempo completoOracle is seeking an experienced Senior Technical Support Analyst to provide support on logistics products for Oracle's E-Business Suite including Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering. As a Senior Technical Support Analyst, you will be the...
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Zapopan, México Oracle A tiempo completoOracle is seeking an experienced Senior Technical Support Analyst to provide support on logistics products for Oracle's E-Business Suite including Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications Oracle Product Hub, Oracle Bills of Materials and Oracle Engineering. As a Senior Technical Support Analyst, you will be the...
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