Operations Manager, Marketplact

hace 3 semanas

Tlahuac, México Uber A tiempo completo

**About the Role****About the Team**Uber Shuttle is an everyday commute product that is safe, reliable and affordable. With just a few taps and a short walk, Uber Shuttle makes it easy for riders to book a guaranteed seat on a commuter shuttle bus from a selection of fixed routes and pick-up stations. We currently operate across MEA, India, and LATAM with this product in a B2C and B2B capacity.We have been working hard to bring the Uber Shuttle magic to Mexico. Now we are looking to expand the Mexico based team This team will be targeting the B2B and B2C spaces. We aim to provide riders with an easy, reliable and safe way to get to work. This is an opportunity to be a part of a startup within an established company and to help shape this team and this product offering for the Mexican market.**About the Role**This role is based in Mexico City and reports into the lead for Uber Shuttle in Mexico. The Marketplace vertical is the glue that binds all parts of our business to ensure we deliver on our promise of a reliable service. As the Mexico Marketplace lead, you will be responsible for setting the strategy, building & scaling processes and driving collaboration in service of this goal. As part of your role, you will also be responsible for market launch and scale up activities including global initiatives such as HCV Pool.This role requires you to be a deep thinker, a master problem solver, project manager and an excellent collaborator that can effectively work across teams (e.g. Regional Operations teams, Product, Engineering, Community Operations).**What you'll do**:- Collaborate with partner teams and set the vision, strategy and roadmap for Marketplace and delivering magical experiences for all HCV users- Get your hands dirty and lead key strategic projects to scale and streamline our business- Work with Product and Engineering teams to represent Operations for new product design- Work with Ops & Product teams to triage and resolve critical tech bugs- Work with partner teams to build hypothesis and experiment to learn- Identify opportunities to streamline and automate key business processes and work with relevant teams to implement the solutions- Foster collaboration and sharing across markets to expedite scale up of the business- Be a trusted thought partner on all things HCV Marketplace- Be a self starter and take initiative to solve new problems**What you'll need**:- 2+ years of experience in a high pace, data driven organisation (e.g. Tech start-up/scale-up, Management Consulting, Investment Banking or similar)- Proficient in SQL, Google Sheets / Excel- Hands on program management experience on complex cross functional initiatives- Strong communication and stakeholder management- Comfortable dealing with uncertainty in a constantly-changing work environment- Technical background in Engineering, Economics, Mathematics, the Sciences or equivalent- Hands on operations experience in a 3+ sided marketplace business

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