Supply Chain Customer Service Specialist

Become a Part of the NIKE, Inc. TeamNIKE, Inc. does more than outfit the world’s best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it’s about each person bringing skills and passion to a challenging and constantly evolving game.The NIKE, Inc. Supply Chain team is the engine that propels product around the world. Supply Chain experts ensure that every year, almost a billion units of footwear, apparel and equipment arrive at the right place, at the right time. To ensure this complex job goes off without a hitch, Supply Chain teams work with a network of more than 50 distribution centers, thousands of accounts, and more than 100,000 retail stores worldwide — making the impossible happen every single day.WHO YOU’LL WORK WITHYou will report to the MSC supervisor, while cross functionally working with our Nike Marketplace Partners such as Planning, Merchandising, Finance, Logistics and Distribution Center.As a team, we will provide support and service to the Marketplace Partners and Nike direct.WHO WE ARE LOOKING FORThe MSC Specialist II is responsible for managing the order book and coordinating logistics activities to ensure the supply chain services for Nike Retail Partners. This role coordinates actions to ensure the Delivery plan while driving mutual growth and profitability, maximizing services, and optimizing order book productivity.The MSC Specialist II is responsible for providing relevant and accurate data, highlighting risks and opportunities to ensure the delivery target and implementing process improvement solution.- Bachelor’s degree and 2+ years of relevant work experience within Supply Chain and customer service.- Strong data analysis and communication skill.- Proficient in writing and speaking English.- Proficient in Microsoft Office and order management software.- Excellent communication and problem-solving skills.WHAT YOU’LL WORK ONYou might build the seasonal strategic delivery plan using order information and inbound flow on a weekly, monthly, and seasonally timeline.- Collaborate as a team with planning and Nike squads to build the seasonal forecast and landing on monthly/seasonal goals.- Ensure quality, timely and relevant information to monitor and improve performance KPIs to maximize service & drive business decisions with business partners and identify and provide initiatives that drive continuous process improvement through the integrated Supply Chain.- Provide directions to the Distribution Center to hit targets caring services and costs and conduct weekly and monthly meetings with Nike Squads and Customers, driving and improving operations KPIs relevant to stores such as launches, fill rate, and coverage.NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.