Quality Assurance Analyst
hace 3 días
In this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders.**Duties/Responsibilities**:- Maintains and develops internal quality standards.- Analyze NPS and CSAT results and provide constructive feedback and action plans for improving results.- Recommend enhancement or updates to supporting materials and training programs to improve customer experience.- Coordinate and participates in calibration sessions to ensure consistency in monitoring and evaluation standards.Executes weekly and monthly evaluation of all contact center frontline support team members.- Completes and distributes weekly/montly reporting of evaluation progress.Completes and distributes weekly/monthly reports on performance trends on business, team, and agent levels.**Required Skills/Abilities**:- Strong written and verbal communication skills and ability to present information in a clear and concise manner.- Experience working in a fast-paced environment and ability to manage multiple tasks with a varying degree of complexity and difficulty.- Experience conducting in-person coaching, development, and interactive training sessions in call center environment.- Outstanding customer service skills and dedication to providing exceptional customer care- Proficient Microsoft Office Suite or related software.- Bi-lingual with exceptional English language and writing skills.**Education and Experience**:- At least 2 years of experience in a quality assurance or call center leadership role.- Experience developing action plans to improve quality standards or KPI performance.- Experience with business intelligence system.- High School Diploma.- Bachelor's Degree a plus.Tipo de puesto: Tiempo completoSalario: $1.00 - $2.00 al mesExperiência:- QA: 2 años (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial
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Quality Assurance Analyst
hace 3 semanas
Tijuana, México Seguros Confie A tiempo completo**Job Information**:Department Name- ALLIANTJob Type- Full timeService Now Ticket- INC Industry- CommunicationsModality- HybridWork Experience- 0-1 yearAssigned Recruiter ContactDate Opened- 05/07/2025City- TijuanaState/Province- Baja CaliforniaCountry- MexicoZip/Postal Code- 22010The Quality Assurance Analyst is responsible for monitoring and evaluating...
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Quality Assurance Manager
hace 3 semanas
Tijuana, México Prodensa A tiempo completoResponsible for delivering optimum quality of a company's services or goods.In addition to maintaining consistent quality, they help to ensure compliance with laws, regulations, and environmental standards, recommending improvements where necessary.Creates and implements company quality standards.Accomplishes quality assurance objectives by monitoring,...
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Quality Assurance
hace 2 semanas
Tijuana, México Cyber City SAS A tiempo completoQuality assurance (QA) in call centers is a process that ensures you're performing according to the standards of your company. This is done by monitoring and evaluating your team based on the key performance indicators (KPIs) that you have set, in this case equal or above 90% on compliance and customer experience.The QA Department works with operations but...
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Quality Assurance
hace 2 semanas
Tijuana, México Cyber City SAS A tiempo completoQuality assurance (QA) in call centers is a process that ensures you're performing according to the standards of your company. This is done by monitoring and evaluating your team based on the key performance indicators (KPIs) that you have set, in this case equal or above 90% on compliance and customer experience.The QA Department works with operations but...
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Quality Assurance Engineer
hace 3 días
Tijuana, México DOMO Industrial A tiempo completoDescripción y detalle de las actividades**Job Objective**:To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility.This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...
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Quality Assurance Engineer
hace 5 días
Tijuana, México DOMO Industrial A tiempo completoDescripción y detalle de las actividades **Job Objective**: To support the quality assurance team in ensuring the consistent production of high-quality prefabricated modules at Domo Modular's manufacturing facility. This role involves contributing to the implementation and maintenance of quality systems, conducting inspections and tests, and identifying...
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Quality Assurance Manager
hace 3 semanas
Tijuana, México Sensata Technologies, Inc. A tiempo completoThe Quality Assurance Manager is responsible for managing all internal quality improvements and customer quality reports, as well as taking part in the global quality system improvement activities.General Responsibilities- Manages all assigned quality assurance team members while reporting team successes and opportunities to the Director of Quality Assurance...
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Quality Assurance Analyst
hace 3 semanas
Tijuana, México Allstate A tiempo completoNational General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs.We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to...
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Quality Assurance Analyst
hace 5 días
Tijuana, México HYUMAN A tiempo completoIn this role, you will support to develop and shape Axos Bank’s fromtline support strategy and execution. You will work closely with the call center leadership team, internal, and cross functional stakeholders. **Duties/Responsibilities**: - Maintains and develops internal quality standards. - Analyze NPS and CSAT results and provide constructive...
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Quality Analyst Wise
hace 3 días
Tijuana, México TaskUs A tiempo completoReady to Make a Ridiculous Move? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! What does a Quality Analyst really do? Think of yourself as someone who will...