Operations & Strategy Manager
hace 2 días
**About the Role**Uber is seeking highly motivated **Operations & Strategy Managers** to join the **Uber Rides Operations team in Mexico**. These roles will focus on delivering operational excellence and strategic growth for **Uber Products**. You will be responsible for driving innovation, improving user experience, and achieving business objectives by leveraging technology, data-driven insights, and cross-functional collaboration.**What You'll Do****Product & Strategy Execution**:- Optimize and scale Uber's products to meet market demands and improve user experience.- Collaborate with Regional and Product teams to roll out new features and refine functionalities based on user feedback and operational needs.- Define and execute short- and long-term growth strategies for product scaling and market expansion.**Operational Excellence**:- Develop and implement data-driven strategies to balance supply and demand, ensuring reliability and high-quality rider and driver experiences.- Identify operational inefficiencies and drive process improvements to enhance scalability, trip completion rates, and retention.- Own the end-to-end configuration, maintenance, and optimization of product offerings.**Financial Performance**:- Monitor financial health, including gross bookings, costs, and profitability metrics.- Optimize resource allocation, manage budgets, and implement pricing strategies or incentives to align with business objectives.- Conduct cost-benefit analyses and forecast financial performance to support strategic decision-making.**Data & Analytics**:- Leverage data analytics to identify challenges, inform decision-making, and drive actionable insights.- Build dashboards and tools to monitor KPIs such as trip growth, user satisfaction, and operational reliability.**Cross-Functional Collaboration**:- Partner with cross-functional teams (Policy, Legal, Safety, Marketing, CommOps) to align priorities, navigate challenges, and ensure compliance in regulated markets.- Be a key thought leader and stakeholder manager, driving alignment across global, regional, and local teams.**What You'll Need**:- Bachelor's degree in Business, Engineering, Economics, or related fields.- 4+ years of experience in operations, business strategy, logistics, product management, or analytics.- Proficiency in SQL and data analysis tools; ability to interpret and communicate insights to various audiences.- Strong project management skills: experience managing complex initiatives from concept to execution.- Excellent communication, stakeholder management, and collaboration skills.- Ability to balance attention to detail with swift execution in a fast-paced environment.- Fluency in English and Spanish.**Bonus Points**:- Financial acumen, including experience with budgeting, profitability analysis, and cost optimization.- Market adaptability: familiarity with navigating regulatory challenges and market-specific dynamics in Mexico.- Passion for teamwork, problem-solving, and driving operational excellence at scale.
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