Restaurant Experience Manager

Company Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.LI-HybridTeam Overview:As an Experience Manager, you will be responsible for defining the strategy and ensuring top-notch execution to help restaurants improve their operations and achieve sustainable growth. The main levers include one-on-one restaurant support, product development, incentive schemes, and corrective actions.Role Responsibilities:- Identifying the root causes of restaurant service issues and translating them into actionable solutions.- Defining and overseeing the execution of the aforementioned campaigns in collaboration with the commercial team.- Collaborating with the commercial team to develop a gold standard for delivery operations and supporting restaurants in its implementation.- Designing incentive schemes and corrective actions to enhance restaurant operations.- Reviewing the restaurant app to identify gaps and working with the product team and restaurants to redesign it.Role Qualifications:- Minimum of 5-7 years of experience in operations & strategy, project management and project management.- Bachelor's degree in Business administration, Engineering or related fields- Fluent in English (both written and spoken)- Proficiency in data analytics tools and platforms (e.g., Python, R, SQL, Tableau)- Excellent communication and interpersonal skills.- Problem-solving and critical thinking abilities.- Adaptability and flexibility to navigate a fast-paced environment.EEO Statement:- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.**We are committed to building inclusive and diverse teams.**We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.**_