International Assistance Agent

hace 4 semanas

México AXA Partners A tiempo completo

Search for Medical providers in the available data bases for the arrangement of the assistances. Manage of the INPAX case report in colaboration with our Medical Desk. Participation in trainings in the company and the department. Results review and feedback with the Supervisor. Job description Goals of the position: Proyect management assigned by the Supervisor. Provide Travel assistance to International Customers (Medical assistance among others). Get in contact with Medical providers to make negotiations, confirm benefits and payments. Document the relevant information efficiently and clearly in the case management system. Keep average monthly results according to the quality standards. Work in team and with the available resources to solve the customer´s issues during their trips. Demonstrate initiative ti escalate complaints to the Supervisor. Work with the Supervisor to achieve the performance goals. Stick to the preset performance indicators to achieve the service levels accorded with the client. Develop activities inherent to the position that contribute to the achievement of the company´s goals**Su Perfil**Responsable Proactive Organized Adherence to standards Focused to results Availability Team work**Acerca de AXA**El Grupo AXA es líder mundial en seguros y gestión de activos. Protegemos y asesoramos a nuestros clientes en todas las etapas de su vida, ofreciéndoles productos y servicios que satisfacen sus necesidades en las áreas de seguros, protección personal, ahorro y gestión de activos. AXA es la primera marca de seguros del mundo, con más de 100 millones de clientes. Nos estamos transformando de pagador a socios de nuestro cliente, con un fuerte enfoque en la prevención de riesgos.Cuál es nuestra misión: Ayudar a las personas para que vivan una vida mejor.Cuáles son nuestros valores: El cliente es lo primero, el valor, la integridad y One AXA.**Acerca de la Entidad**AXA Partners es una unidad comercial transversal de AXA que ofrece una amplia gama de soluciones en servicios de asistencia, seguros de viaje y protección del crédito.El papel de AXA Partners es también implementar soluciones innovadoras que surgen de la unidad AXA Innovation.AXA Partners actúa para el progreso humano combinando pasión con experiência, protegiendo lo que importa, cuando importa.**Qué ofrecemos**Al unirte a AXA Partners, trabajarás en una empresa responsable, que ofrece una verdadera cultura de conocimiento y diversidad. Nuestro objetivo es desarrollar las competencias de todos, ofreciendo al mismo tiempo una remuneración atractiva y competitiva, con oportunidades de desarrollo y crecimiento profesional. Además, en AXA trabajamos para marcar una diferencia real en las personas, cuando suceden cosas increíbles y cuando creamos oportunidades para una vida mejor, el sentimiento de orgullo es extraordinario

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