Technical Support Engineer
hace 2 semanas
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.This role is Microsoft onsite only.**Responsibilities**:- Response and Resolution: You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.- Readiness: You participate in communities with peer delivery roles.- You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.- Product/Process Improvement: You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.- Operate in a fast-paced, customer-facing environment, balancing multiple cases and priorities- Strong written and verbal communication skills to effectively explain technical issues to both technical and non-technical audiences- Commitment to a growth mindset, continuous learning, and collaboration across functions**Qualifications**:**Required Qualifications**- 1+ year(s) technical support, technical consulting experience, or information technology experience OR experience working in a multi-cultural or global team environment OR Bachelor's Degree in Computer Science, Information Technology (IT), Business Operatios or Communications or related field.- Experience working in a multicultural or global team environment- This role requires proficiency in written, reading, and conversational English as all business operations as well as customer communications are conducted in English.**Preferred Qualifications**- Experience problem solving and providing solutions to customers.- Customer Support experience for large corporate customers.
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Technical Support Engineer
hace 2 semanas
Monterrey, México Microsoft A tiempo completo**Technical Support Engineer**:Monterrey, Nuevo León, MexicoDate posted**May 30, 2025**- Job number** **- Work site**Microsoft on-site only**- Travel**None**- Role type**Individual Contributor**- Profession**Technical Support**- Discipline**Technical Support Engineering**- Employment type**Full-Time****Overview**:With over 17,000 employees worldwide, the...
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Technical Field Support Engineer
hace 3 semanas
Monterrey, México 253 Kone Mexico S.A. De C.V. A tiempo completoAre you ready to make your next career move tojoin ourteamasour Technical Field Support Engineer for KONE Mexico based in Monterrey ?Do you have a strong technical grasp of product and service solutions that meet customer expectations, including digital tools, APF, software, and BIM?Are you confident in your holistic understanding of products and corrective...
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Field Solutions Engineer: Technical Support
hace 3 semanas
Monterrey, México 253 Kone Mexico S.A. De C.V. A tiempo completoA leading technology solutions company is seeking a Technical Field Support Engineer in Monterrey, Mexico.The role involves providing expert technical assistance for installations and collaborating with global teams to develop solutions, ensuring quality and safety standards.Candidates should possess strong technical skills and fluency in English, and be...
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Technical Support Engineer
hace 4 semanas
Monterrey, México Atlas Copco Mexicana SA de CV A tiempo completo**Technical Support Engineer**:- Functional area: Customer Service- Country: Mexico- City: Monterrey- Company name: Atlas Copco Mexicana SA de CV- Date of posting: Jul 14, 2025**Your role**:Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and upholding the...
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Technical Support Engineer
hace 3 horas
Monterrey, México Atlas Copco Mexicana SA de CV A tiempo completo**Technical Support Engineer**: - Functional area: Customer Service - Country: Mexico - City: Monterrey - Company name: Atlas Copco Mexicana SA de CV - Date of posting: Jul 14, 2025 **Your role**: Your mission as the Field Service Engineer is to provide expert repair services for our technology solutions, delivering unmatched customer satisfaction and...
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Technical Field Support Engineer
hace 3 semanas
Monterrey, México Kone México A tiempo completoTechnical Field Support Engineer - OP page is loaded## Technical Field Support Engineer - OPlocations: Monterreytime type: Temps pleinposted on: Offre publiée aujourd'huijob requisition id: R********Founded in ****,**is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization...
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Technical Field Support Engineer
hace 3 días
Monterrey, México Kone A tiempo completoFounded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that...
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Technical Support Engineer
hace 2 semanas
Monterrey, Nuevo León, México Schneider Electric A tiempo completoWe know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. This job might be for you if:- Electrical Engineering Technologies Degree or related fields and 2-5 years applicable experience....
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Technical Support Engineer
hace 7 horas
Monterrey, Nuevo León, México Schneider Electric A tiempo completoSchneider Electric has an opportunity for an Advanced Tech Support Engineer in our Apodaca (PIIT), Nuevo León location.Our Advanced Technical Support team supports our clients during important moments. We are looking for candidates with a customer-centric mindset who are eager to learn about the operation and various applications of our wide range of...
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Technical Field Support Engineer
hace 5 días
Monterrey, México Kone A tiempo completoFounded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that...
