Service Desk Technical Trainer
hace 3 semanas
Overview:**About the company**The Functionary has brilliant and passionate people with the energy and ambition to succeed If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.The Functionary is a leading provider of business process support services to consumers, small businesses, mid-market, and enterprise customers. The Functionary partners with retailers, OEMs, and distributors to provide support solutions to customers needing help with customer support, e-commerce operations, setup, connectivity, Internet of Things (IoT) devices, and cloud services. The Functionary has handled over 5 million support requests, delivering market-leading customer satisfaction scores, to empower customers to get the help they need when they need it.**Summary of the position****Responsibilities**:- Design and develop technical training materials, including instructor-led presentations, online modules, and hands-on exercises, and learning checks/evaluations.- Deliver technical training to the service desk team, both in person and online.- Ensure graduates meet and exceed the client's technical and customer service expectations.- Stay up-to-date on the latest technical developments and best practices in the industry, and incorporate them into training materials and delivery.- Collaborate with service desk managers and team members to identify areas for improvement in technical knowledge and skills.- Conduct assessments and evaluations to measure the effectiveness of training and identify areas for further development.Qualifications:- 3+ years of experience in a technical role, preferably as a trainer or supervisor, with a focus on service desk support.- Strong understanding of various technical platforms and systems, including operating systems, ticketing tools, networking, and hardware.- Excellent English communication and instructional skills, with the ability to clearly and effectively present technical concepts to a diverse audience (Must have).- Ability to work independently and manage multiple projects concurrently.- Proven track record of success in developing and delivering technical training programs (Ideal).
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Service Desk
hace 2 semanas
Ciudad de México Cognizant A tiempo completo**Job Summary****Responsibilities**- Manage and resolve technical incidents efficiently to minimize downtime and ensure smooth operations.- Oversee the Service Desk to provide timely and effective support to end-users.- Utilize Service Now to track manage and resolve incidents and service requests.- Maintain and support Windows environments to ensure optimal...
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Service Desk Coordinator
hace 1 semana
Ciudad de México, CDMX Marken A tiempo completoJob Summary: The Service Desk Coordinator plays a critical role in ensuring the efficient and effective operation of the IT service desk. This position involves coordinating and overseeing the day-to-day activities of the service desk team, providing technical support to end-users, and maintaining service desk documentation. The Service Desk Coordinator is...
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Service Desk
hace 4 días
Ciudad de México SCANDA A tiempo completoDESCRIPCIóN Importante consultoría de atracción de talento solicita: Analista service desk Requisitos. Técnico en sistemas o afín Facilidad de palabra Experiência al menos 1 año en puesto similar Ofrecemos: Sueldo $12,000 Prestaciones de ley **Requisitos**: Importante consultoría de atracción de talento solicita: Analista service...
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Senior Service Desk Analyst
hace 2 semanas
Ciudad de México WTW A tiempo completo202504079 - Mexico City, Mexico - Bevorzugt **Description**: The Service Desk Team Lead will oversee and guide a team of Senior Service Desk Analysts to deliver exceptional technical support and customer service. This role involves driving excellence, fostering team growth, maintaining high client satisfaction, and ensuring the team meets organizational...
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Senior Service Desk Analyst
hace 2 semanas
Ciudad de México WTW A tiempo completo**Description**: The Service Desk Team Lead will oversee and guide a team of Senior Service Desk Analysts to deliver exceptional technical support and customer service. This role involves driving excellence, fostering team growth, maintaining high client satisfaction, and ensuring the team meets organizational goals and service level agreements (SLAs). The...
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Service Desk
hace 2 semanas
Ciudad Apodaca Centro, México Open Service A tiempo completo**Descripción** Somos una empresa 100% mexicana con más de 30 años en el mercado brindando soluciones de valor para nuestros clientes en el segmento de las Tecnologías de Información. Te invitamos a participar en el proceso de nuestra siguiente vacante: **Service Desk** - **Horario**_: lunes a viernes de 8:00 a 6:00 p.m. **Modalidad**:...
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Service Desk
hace 4 días
Ciudad de México Netlogistik A tiempo completo_**netLogistik**_ **es una empresa dedicada a brindar servicios de Tecnología para la cadena de suministro, buscando siempre dar un valor agregado a nuestros clientes y actualmente nos encontramos en el #23 **_**de Top Companies en expansión.**_ Escolaridad: Ing. en sistemas o carreras a fin (concluida) Experiência: Al menos 1 año atendiendo clientes...
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Service Desk Supervisor
hace 2 semanas
Ciudad de México The Functionary A tiempo completoOverview:**About the company**The Functionary has brilliant and passionate people with the energy and ambition to succeed! If you are ready to make an immediate impact and you want to work with the best, then The Functionary may be the place for you.The Functionary is a leading provider of business process support services to consumers, small businesses,...
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Service Desk Analyst
hace 1 semana
Ciudad de México Wipro Limited A tiempo completoJob Description - **- Job Title: Service Desk Analyst - L3- Req Id: 101810- City: Mexico City- State/Province: Mexico- Posting Start Date: 10/30/25- - Job Description:**Job Description - Service Desk Analyst**: - 0-2 years of experience in a service desk or technical support rol . Provide first and second-level IT support for multiple customers via mail,...
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Service Desk Tech Iii
hace 1 día
Ciudad de México Compucom A tiempo completo**Why Compucom?**Compucom Systems, Inc. provides end-to-end IT managed services to enable the digital workplace for enterprise, midsize and small businesses. To enable our clients to focus on what matters most, we employ a customer-centric, hard-working, and talented group of people that Act Like an Owner, Do the Right Thing, and Have Fun Doing It!***:As a...
