Customer Service Representative I

hace 4 semanas

Guadalajara, México Plexus A tiempo completo

**Purpose Statement**: The Customer Service Representative supports the Program Manager with the tactical activities and interacts with the Customer Focus Team (CFT), Plexus functional areas and end customer.**Key Job Accountabilities**:- Maintain customer communication matrix for site. Run backlog on a daily basis for each Program Manager. Prepare QBR presentations, advanced graphs and charts.- Assist in addressing customer issues and help drive improvement.- Assist Program Managers in working CFT to deliver high levels of customer service which will drive improvement in customer satisfaction.- Assist Program Managers in managing tactical business customer relationship.- Manage the accuracy of on-time delivery (OTD) data and reporting of such with program managers.**Additional Accountabilities**:- Capture and monitor internal and external metrics related to the position as OTD, FIA recovery, NRE recovery.- Participate with CFT on Manufacturing Readiness Reviews.- Active participation in generation of production plans.- Participation in continuous/lean activities with the Customer Focus Team (CFT).- Process new PO's withing 48 hours.- Monitor and ensure that demand is properly loaded into MPS to drive MRP accordingly.- Analyze along with the DA the new forecast and report impact to PM.- Additional duties as assigned.**Education/Experience Qualifications**:- A minimum of a Bachelor’s degree in engineer is required; a bachelor’s degree is preferred.- One (1) year of related experience is required; Two (2) years or more of related experience is preferred.An equivalent combination of education and experience sufficient to successfully perform the key job accountabilities may be considered.**Other Qualifications**:- Intermediate communication.- Intermediate decision making and problem solving.- Intermediate computer skills.- Intermediate operational knowledge.**Intermediate Financial insight Physical Requirements**:- Employee must be assertive and self-motivated with the ability to work independently and in a team environment.- Ability to lead a team in a matrix organization.**Work Environment**:- The work setting should consist of an office environment with suitable lighting, comfortable temperatures, and a low noise level.- This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform._

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, México Tata Consultancy Services A tiempo completo

    Job Role: Customer service representative Job Description: - Proven customer support experience or experience as a Client Service Representative - Track record of over-achieving quota - Strong phone contact handling skills and active listening - Familiarity with CRM systems and practices

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, México Tata Consultancy Services A tiempo completo

    Job Role: Customer service representative Job Description: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, Jal., México Tata Consultancy Services A tiempo completo

    Job Role: Customer service representative Job Description: Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, Jal., México Tata Consultancy Services A tiempo completo

    Job Role: Customer service representative Job Description: - Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico • Advanced proficiency in English Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers’ perspective showing empathy. •...

  • Customer Service Representative

    hace 4 semanas

    Guadalajara, México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico • Advanced proficiency in English Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers’ perspective showing empathy. • Active...

  • Customer Service Representative

    hace 3 semanas

    Guadalajara, México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers’ perspective showing empathy. • Active listening to fully engage the customer...

  • Customer Service Representative

    hace 6 días

    Guadalajara, México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico • Advanced proficiency in English Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers' perspective showing empathy. • Active...

  • Customer Service Representative

    hace 2 semanas

    Guadalajara, Jal., México Tata Consultancy Services A tiempo completo

    Role: Customer Service Representative Role Type: Full time, On-site Location: Guadalajara, Mexico • Advanced proficiency in English Key Skills: • Advanced English communication skills • Proven Customer Support experience or experience as Client Service Representative • Ability to appreciate the customers’ perspective showing empathy. • Active...

  • Customer Service Representative-

    hace 5 días

    Guadalajara, Jalisco, México Helpware A tiempo completo

    Customer Service RepresentativeAbout UsHelpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding...