Customer Success Manager
hace 3 semanas
Descripción del trabajo We are looking for a very hands‑on Customer Success Manager who will set the overall vision and strategic plan for the Customer Success Team. Through project management of problem resolution and customer management strategies, reduce churn and drive new business growth through greater customer advocacy and net retention improvements. This role is focused on customer success management and is not a technical support‑related role. Key Duties Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate Guide and support each team member in resolution of daily issues and provide daily guidance Deliver transformational leadership so that the team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization Build and lead world‑class team: Recruit and develop a high‑performing team Develop company‑wide customer success motion integrating processes, content and data to/from stakeholder organizations (e.g., Technical Support, Installations, Marketing, Sales, Product, etc) Coach and monitor Customer Success Team on best industry practices Focus on optimizing retention and revenue and creating more opportunities for CSRs to increase MRR, lead the CSR team in effective opportunity work, tracking and pipeline accuracy Lead bi‑weekly financial report for existing business, to prevent, identify and drive the proactive action of Drive operational practices to track performance Set the overall vision and strategic plan for the Customer Success Department Define and optimize customer lifecycle by driving programs and initiatives to improve engagement approaches based on customer segmentation and leading a culture of continuous improvement Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores Implement and monitor key metrics for customer success, including customer onboarding Work closely with EVP of Sales and North American Sales Operations Manager to align on strategies, renewal forecasting, account opportunities and risks and churn Requirements 5+ years experience in leading customer‑facing teams in a SaaS environment. Ideally combined background of post‑sale, sales experience, B2B Account Management / Customer Service / Customer Success. Deep understanding of value drivers in recurring revenue business models. High level of enthusiasm, initiative, commitment and professionalism. Ability to manage through influence, persuasion, negotiation, and consensus building. Ability to collect complex requirements and work with the GFM team to design resolutions and work plans with existing accounts. Is customer obsessed and finding ways to delight our customers throughout the entire journey. Understanding of key metrics for each customer life cycle such as support, onboarding, retention, upsell etc. Strong empathy for customers PLUS a passion for revenue and growth. Demonstrated ability and passion for building and leading teams toward common goals. Job Types Full‑time, Permanent Salary $25,****** - $28,****** per year Experience Customer Success: 5 years (required) Language English (required) #J-18808-Ljbffr
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Customer Success
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región centro jalisco, México Canonical A tiempo completoJoin to apply for the Customer Success - Team Manager role at Canonical 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in...
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región centro jalisco, México THESTUDIO A tiempo completoA global manufacturing platform is seeking a Customer Success Manager to lead customer relationships and drive product adoption. This fully remote role involves managing multiple accounts, ensuring customer satisfaction, and providing insights to improve processes. Ideal candidates have over three years of experience in customer success and account...
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Director of Customer Success
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Región Centro, México Global Fleet Management S De Rl De Cv A tiempo completoUna empresa de gestión de flotas está buscando un Customer Success Manager que establezca la visión y el plan estratégico para su equipo. El candidato ideal debe tener más de 5 años de experiencia en un entorno SaaS y un fuerte enfoque en la satisfacción del cliente. Las responsabilidades incluyen abordar problemas de clientes, liderar equipos de alto...
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Bilingual Sr. Customer Success Manager
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Región Centro, México Crunchtime A tiempo completoA software solutions provider for the food industry is seeking a Customer Success Manager to drive product adoption and ensure client satisfaction. You will work directly with restaurant operators to provide guidance and support, ensuring efficient use of the software. The ideal candidate is bilingual in English and Spanish, organized, empathetic, and...
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Senior Customer Success Manager
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Región Centro, México Crunchtime A tiempo completoGlobal restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtimes software is used today in over locations across 100 countries by the worlds top restaurant and foodservice operators. Customers including Chipotle Culvers...
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Customer Success Manager Mid
hace 4 días
región centro jalisco, México Ad-Velopment A tiempo completoOverview Job Title: Customer support representative Job Location: Guadalajara, Mexico Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Communicate with...
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Customer Success Manager
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región centro jalisco, México THESTUDIO A tiempo completoOverview THE/STUDIO is a cutting-edge manufacturing platform designed to help creators, brands, and organizations seamlessly design and produce custom products. From apparel and accessories to promotional items, we make the process easy with low minimum order quantities (MOQs), exceptional quality, and the ability to meet even the tightest deadlines. Open to...
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Global CS Team Manager
hace 4 días
región centro jalisco, México Canonical A tiempo completoA leading tech firm is seeking a Customer Success - Team Manager to enhance customer engagement and lead the Customer Success Managers globally. The ideal candidate will have a proven track record in Customer Success, excellent analytical skills, and a passion for new technologies. This role offers a distributed work environment with opportunities for...
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Premium Denim Store Manager — Grow Sales
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Región Centro, México OTB A tiempo completoA leading fashion retailer is seeking a Store Manager in Mexico, Jalisco to oversee store operations and lead a diverse team. Responsibilities include achieving sales goals, managing inventory, and ensuring a premium shopping experience. The ideal candidate should have strong communication skills and a passion for fashion, particularly denim. This role...
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Junior Customer Support
hace 4 días
región centro jalisco, México Ad-Velopment A tiempo completoA leading IT Services company in Jalisco is seeking a Customer Support Representative. The ideal candidate will communicate effectively with customers via phone, email, and chat, providing solid answers to inquiries and ensuring a positive customer experience. Requirements include at least one year of relevant experience and advanced English proficiency....
