Supervisor, Technical Product Support

hace 5 días

WorkFromHome, México Entrust Corporation A tiempo completo

Responsibilities Perform general management responsibilities such as hiring, performance management, performance reviews, individual development activities, etc. Assist with monitoring team performance against department standards and ensures that these standards are consistently met or exceeded. Execute policies and practices for ongoing support which maintain customer data security. Train, mentor and support associates for cross functional and transferable skills. Desempeña responsabilidades generales de gestión de talento como contratación, gestión del rendimiento, evaluaciones de desempeño, actividades de desarrollo individual, etc. Ayuda a monitorear el rendimiento del equipo respecto a los estándares del departamento y asegurarse de que estos estándares se cumplan o superen de forma consistente. Asigna escalaciones diarias para asegurar que se cumplan los compromisos del cliente. Comunícate eficazmente con clientes / socios externos e internos y proporciona información de manera oportuna y precisa. Ejecutar políticas y mejores prácticas para un soporte continuo que mantengan la seguridad de los datos de los clientes. Entrenar, orientar y apoyar a los miembros del equipo para obtener habilidades de colaboración multifuncional y transferibles. Grado universitario o formación y experiencia equivalentes. Mínimo 4 años de experiencia trabajando en un puesto de soporte técnico. Habilidades básicas de Microsoft Office. Debe poder trabajar legalmente dentro de México. Fluidez en inglés y español. Experiencia en liderazgo o rol de liderazgo. Conocimiento de las aplicaciones Entrust Oracle. Conocimiento sólido de los productos Entrust. Habilidades sólidas de presentación. Sólidas habilidades de negociación y comunicación verbal. Análisis financiero básico y capacidad para interpretar informes financieros. Six Sigma, la formación en operaciones y procesos es un valor agregado. Benefits At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team : Flexibility : Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle. #J-18808-Ljbffr

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