Customer Service Representative

hace 3 semanas

Monterrey, México Vertiv Group Corp A tiempo completo

**ESSENTIAL FUNCTIONS**Provide services that will guarantee the Customer Response Center 24/7/365 operationInteract with Internal and External customers of VertivEnsure SLA agreements with customers are meet through proper management and follow-up of Emergency callsCreate, update and close Service RequestsManages and ensures Service Engineers requirements to access to customer’s sitesTrack resolution of customer reported issuesProvide administrative support to customer related areas in customer centered activities**EDUCATION AND EXPERIENCE**High school Degree (at least)Preferable with Customer Service Trainings.Familiar with call center KPIsConversational English level (B2)Strong knowledge in any Call Center Tools and Systems (Cisco, Avaya, Polycom, NICE, etc.)Experience handling customer experience issues and resolutionsMinimum 2 years of experience in Customer Service related to technology.At least 2 years of experience in back office environment and telephone systems.

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    Monterrey, México Dme Service Solutions A tiempo completo

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    Monterrey, México DME Service Solutions A tiempo completo

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    hace 4 semanas

    Monterrey, México Vortex Freight A tiempo completo

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  • Customer Service Representative

    hace 2 días

    Monterrey, México Vortex Freight A tiempo completo

    **Customer Service Representative** **Job Types**: Full-time, Permanent **Company Overview**: **Job Overview** The Customer Service Representative is responsible for managing the daily operational flow between the Customer Service Team, Laredo Terminals, and the Operations Team. The primary objective is to ensure that any issues—such as damages, delays,...

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    Monterrey, México Compensación Aplicada S.A. de C.V A tiempo completo

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    hace 2 semanas

    Monterrey, México Afni, Inc. A tiempo completo

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    hace 4 días

    Monterrey, México Uline A tiempo completo

    **Customer Service Representative** **Pay from $35,500 pesos per month to $38,000 pesos per month** **Monterrey Branch** **Carr. Miguel Aleman KM 21 #6** **Prologis Park Apodaca** **Apodaca, N.L. Mexico 66627** Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional...

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    Monterrey, México VENTUS GLOBAL LOGISTICS A tiempo completo

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    Monterrey, México Smile A tiempo completo

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    hace 2 semanas

    Monterrey, México Centris A tiempo completo

    "**Centris**,is a U.S. headquartered customer contact hub offering bilingual (English & Spanish) call center, back-office, and support services with three nearshore locations. Headquartered in Texas, Centris has become one of the most rapidly growing inbound customer service hubs in Mexico with locations in Monterrey and Aguascalientes. We are looking for a...