Technical Analyst 2-support

Responsible for the delivery of Product Specifications Documents to supplier partner(s) or delivery of process specifications to meet business specifications.As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.Oracle is an Equal Employment Opportunity Employer ** **. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.** Which includes being a United States Affirmative Action Employer**Business Process AnalystThe Demonstration (Demo) Services Organization at Oracle manages the environments, integrations, content and collateral used by Sales Engineers and External Partners to demo Oracle SaaS Cloud offerings. We ensure that the latest products can be showcased to customers and that the product offerings work seamlessly to meet the specific needs of their unique businesses. As part of our Sales Success team, this position is responsible for ensuring Sales Engineers and Partners have access to the latest available SaaS offerings and helping them manage their demo environments.**Job Description**:The Demonstration (Demo) Services Organization at Oracle manages the environments, integrations, content and collateral used by Sales Engineers and External Partners to demo Oracle SaaS Cloud offerings. We ensure that the latest products can be showcased to customers and that the product offerings work seamlessly to meet the specific needs of their unique businesses. Demo Services has a wide breadth of skillsets and career paths available to all new hires, allowing for your career to develop in whatever direction best suites your passions and interests.This position is a member of our Sales Success team, who are driven to help ensure our Sales Engineers and Partners can successfully demo Oracle SaaS products and close more deals. The team is responsible for ensuring demo environments are upgraded to the latest code and content versions, Sales Engineering teams have the allocations they need, managing critical deals, capacity planning, and conducting calls with SE management to review needs for deals, act as a feedback channel into Demo Services, and perform metrics deep dives.Job Responsibilities- Ensure Sales Engineering (SE) groups and external Partners have access to the SaaS demo environments they need, including capacity planning and allocation- Manage code and content updates of all demo environments- Work with SE teams on critical deals, ensuring smooth demos by conducting review calls, proactively checking for potential issues, assisting with checking the health of environments, and engaging Demo Services Support and Operations as needed- Identify and drive change into processes and the Demo Cloud portal that will support the SEs and Partners with delivering demos- Conduct calls with SE leadership to review critical deals, challenges impacting their teams, providing updates on Demo Services, and reviewing metrics- Keep SEs notified about Demo Services maintenance activities- Use analytics to help