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hace 4 días

Colonia Polanco, México Urban Science Applications, Inc. A tiempo completo

Overview and Summary:This position is responsible for the delivery of client services on an account team. The Sr. Consultant is focused on both technical & client handling skills, with a heavier focus on client handling and relationship building.Essential Duties and Responsibilities:- Plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.- Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.- Assists management in creating estimates and proposals for clients to better understand the proposal process.- Serves as a contact for, and develops relationships with, the client to effectively respond to client requests and inquiries in a timely manner and help improve client satisfaction.- Acquires and maintains a thorough understanding of client data for assigned projects to properly create client deliverables.- Tracks, processes, analyzes and verifies data to improve accuracy and quality.- Assume responsibility for accurate and high-quality data being utilized on assigned projects.- Use technical skills to accurately update and maintain Urban Science internal software systems.- Adheres to quality control standards for Urban Science and client organizations.- Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.- Attends project meetings and participates in presenting project status updates to client representatives or internal management to clearly communicate project status, conclusions and results.- Proactively communicates with management to provide updates and report issues in a timely manner.- Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).- Partners with internal teams to ensure that software is properly installed, set up and functioning at established quality levels.- Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.- Works with manager in completing annual goal setting and performance review promptly.- Works with manager to prioritize other duties as assigned.Qualifications - Education and Experience:- Minimum of 4 years related work experience required (6 years' experience preferred)

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