Account Operations Management

hace 2 semanas

Tlahuac, México Hewlett Packard A tiempo completo

**_ Responsibilities: _**- Manages the operational business relationship of mid- size to large domestic accounts; serves on account team.- Conducts and reviews highly complex operational analysis.- Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements.- Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity.- Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.- Consults and advises on operational matters of medium complexity to internal clients at peer levels and above.- Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase.**_ Education and Experience Required: _**- First-level university degree or equivalent experience; may have advanced university degree.- Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management.- Typically 1-2 years of experience supporting large accounts.**_ Knowledge and Skills: _**- Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.- Developing consulting, negotiation and influence skills.- Solid understanding of core HP businesses and the revenue cycle.- Superior research and analytical skills.- Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint.- Demonstrated project management skills such as planning, execution and implementation.- Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements.- Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above- Basic financial and business acumen.- Ability to identify and implement customer-specific process improvements.About HPYou're out to reimagine and reinvent what's possible—in your career as well as the world around you.Soare we. We love taking on tough challenges, disrupting the status quo,and creating what's next. We're in search of talented people who areinspired by big challenges, driven to learn and grow, and dedicated tomaking a meaningful difference.HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.Our history: HP's commitment to diversity, equity and inclusion - it's just who we are.From the boardroom to factory floor, we create a culture where everyone isrespected and where people can be themselves, while being a part ofsomething bigger than themselves. We celebrate the notion that you canbelong at HP and bring your authentic self to work each and every day.When you do that, you're more innovative and that helps grow our bottomline. Come to HP and thrive

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