Service Desk Associate
hace 2 semanas
**Job Description Summary**: We are looking for a Service Desk Associate to provide enterprise-level assistance to our end user employees. If you're naturally a helper, have a strong customer orientation and enjoy assisting people with computer issues whilst explaining technical details simply, we'd like to meet you. Ultimately, you will be a person our employee’s trust. They will rely on you to provide timely and accurate solutions to their technical problems.The goal is to create a seamless, positive experience for our employees that in turn enables them to serve our external customers and the businesses they support.In this role, you will:- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Own issues through resolution within agreed time limits, or to the point of escalation- Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.- For more complex problems that require nuanced instruction, you will contact clients via phone, text or chat and/or provide clear, written instructions and technical manuals.- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues and outcomes are properly logged within the ticket management system- Prioritize and manage several open issues at one time- Follow up with clients to ensure their IT systems are fully functional after troubleshooting- Document technical knowledge in the form of notes and manuals- Maintain positive relationships with clients- Willing to work on shifts**Qualifications**:- High school or technical school diploma required- 0-2 years, including internships, in work experience in Customer Service, Technical Support, Desktop Support, IT Help Desk Technician or similar role- Strong written and verbal communication skills / bilingual (English/Spanish)Desired Characteristics- Degree in a relevant field, like Computer Science, IT or Software Engineering is desired- Additional certification in Microsoft, Linux, Cisco or related training to IT service desk support- Hands-on experience with Windows/Linux/Mac OS/Cloud environments desired- Previous experience remotely diagnosing and troubleshooting a broad spectrum of technical issues in a remote fashion- Excellent problem-solving and communication skills- Ability to provide step-by-step technical help based on knowledge articles, both written and verbal.**Additional Information**:**Relocation Assistance Provided**:No
-
Service Desk Associate
hace 2 semanas
Monterrey, México DYOPATH A tiempo completoPosition: Service Desk Associate- Work Location: Monterrey, N.L._- Salary: 14,000 - 17,000 Monthly_- Must be Bilingual - English/Spanish*_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we pursue both purpose and success, knowing one will ultimately...
-
Service Desk Associate
hace 3 semanas
Monterrey, México Dyopath A tiempo completoTitle: Service Desk Associate- Work Location: Monterrey, N.L_- Status: Full-time with Benefits_- Shift: Available to work ALL SHIFTS_- Hours per Week: ***** hours_- Salary: 12K - 14K monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was...
-
Service Desk Associate
hace 6 días
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Associate- Work Location: Monterrey, N.L._- Shift: Weekends and 3 days per week_- Salary: $12,000 - $14,000 monthly depending on experience_- Require: _- Bilingual - English/Spanish_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions. At DYOPATH we...
-
Service Desk Associate
hace 3 semanas
Monterrey, México DYOPATH A tiempo completoTitle: Service Desk Associate- Work Location: Monterrey, N.L_- Status: Full-time with Benefits_- Shift: Available to work ALL SHIFTS_- Hours per Week: 40-45 hours_- Salary: 12K - 14K monthly depending on experience_- Require: _- Bilingual - Advanced English speaking/written skills_Job Summary:About Us:DYOPATH, a leading Managed Service Provider (MSP) was...
-
Service Desk Associate
hace 13 horas
Monterrey, México GE Corporate A tiempo completo**Job Description Summary**: Service Desk Associate We are looking for a Service Desk Associate to provide enterprise-level assistance to our end user employees. If you're naturally a helper, have a strong customer orientation and enjoy assisting people with computer issues whilst explaining technical details simply, we'd like to meet you. Ultimately, you...
-
Service Desk Associate
hace 13 horas
Monterrey, México GE Corporate A tiempo completo**Job Description Summary**:Service Desk AssociateWe are looking for a Service Desk Associate to provide enterprise-level assistance to our end user employees. If you're naturally a helper, have a strong customer orientation and enjoy assisting people with computer issues whilst explaining technical details simply, we'd like to meet you. Ultimately, you will...
-
Service Desk Associate
hace 2 semanas
Monterrey, México GE Corporate A tiempo completo**Job Description Summary**: We are looking for a Service Desk Associate to provide enterprise-level assistance to our end user employees. If you're naturally a helper, have a strong customer orientation and enjoy assisting people with computer issues whilst explaining technical details simply, we'd like to meet you. Ultimately, you will be a person our...
-
Service Desk Ti Jr
hace 4 semanas
Monterrey, México Open Service A tiempo completoPor crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario: LUNES A VIERNES 10:00AM A 7:00PM 1 GUARDIA SABATINA AL MES. HORARIO HIBRIDO HOME OFFICE / PRESENCIALSomos una Empresa 100% Mexicana con más de 30 años en el mercado brindando soluciones de valor par a nuestros clientes en...
-
Service Desk Ti Jr
hace 3 semanas
Monterrey, México Open Service A tiempo completoPor crecimiento, queremos invitarte a formar parte de nuestras filas de talento como: Soporte Tecnico SISTEMAS, Soporte Tecnico Horario: LUNES A VIERNES 10:00AM A 7:00PM 1 GUARDIA SABATINA AL MES.HORARIO HIBRIDO HOME OFFICE / PRESENCIALSomos una Empresa 100% Mexicana con más de 30 años en el mercado brindando soluciones de valor par a nuestros clientes en...
-
Analista Service Desk
hace 1 semana
Monterrey, México Open Service A tiempo completoSomos una Empresa 100% mexicana con 27 años de experiência brindando servicios y productos de TI a importantes compañías nacionales e internacionales. Por expansión en nuestros servicios, te invitamos para que te puedas integrar a nuestro equipo como: **Analista de Service Desk** - **Disponibilidad**_ de Lunes a Viernes. - **Experiência**_ - De 6 a 1...
