Licensing Specialist
hace 1 semana
The Global Licensing Operations team is responsible for assisting Cisco customers and partners with their licensing needs and solving issues they might encounter while obtaining and/or managing their product licenses. We are looking for a Licensing specialist to join the team and participate in the transformation of Cisco's licensing portfolio.**Who You Are**As a licensing specialist, you will be providing licensing technical support for Cisco internals, partners and/or customers worldwide. This is a customer facing position reporting to the Regional Service Delivery managers.As a Licensing specialist in our world-class team, you will develop an in-depth knowledge of the Line of Business supported while providing tactical support for customer concerns and owning critical issues. On some occasions you will be the last point of escalation to resolve customers’ more complex issues.You will interact regularly with global counterparts to share new acquired knowledge, address ongoing challenges and provide solutions to issues.Furthermore, as a licensing specialist, you will identify opportunities to streamline and improve customer experience, always exploring ways to evolve our Service Delivery. This will also include partnering with Strategy and Readiness on new services introduction and service validation and working with the training design team on training development.**Skillset**:Excellent communication skillsBuilds strong team relationships with other Licensing specialists, Sales team members, product management team members and other organizations within CX and Cisco.Strong focus on the customer experience and driving a positive customer outcome.Accountable for swiftly engaging and addressing customer needs and critical issues on escalated cases. Leads with a sense of urgency.Effectively troubleshoots problems independently or as part of a team, depending on the nature of the incident.Manages customer expectations and always aims to leave the customers feeling valued and overall positive about Cisco.Technical Skills: Cisco's licensing models, Cisco product knowledgeAbility to quickly learn and implement new concepts and provide constructive feedback.Continuous improvement mindset & ability to strategically contribute to innovation and improvement opportunities.Ability and willingness to share knowledge with peers and other teams.**Deliverables**:Deliver licensing support to partners and/or customersTake ownership of resolving moderate to highly/critical complex problems, depending on the customers' needsShare knowledge with peers and others in the organizationEscalate issues/problems to the responsible parties for product/process enhancementWork closely with his colleagues and other teams to achieve common goalsStrive to achieve technical excellence and expertise**Preferred Qualifications**BA / BS degree or equivalentVerbal and written English fluency2+ Years Experience interacting with customers and partnersEager learner who is passionate with developing in-depth knowledge not just of the line of business supported, but a desire to expand that knowledge across other services supported in the organizationAbility to understand and drive alignment to associated business teams, strategy, and key initiativesProactively identify and respond to customer needs and escalations, while continuing to meet performance goalsProven track record on both leading and participating in collaborative work efforts, across theatre and work function, to deliver effective outcomes
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Microsoft Licensing Specialist
hace 16 horas
Ciudad de México SoftwareONE A tiempo completo**Why SoftwareOne?**SoftwareOne and Crayon have joined forces to become a global, AI-powered software and cloud solutions provider. With a presence in over 70 countries and a team of around 13,000 professionals, the combined organization brings together global scale and local expertise to help clients reduce costs, accelerate growth, and navigate complex IT...
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Microsoft Licensing
hace 1 semana
Ciudad de México, Ciudad de México SoftwareOne A tiempo completoWhy SoftwareOne?SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the...
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Microsoft Licensing
hace 1 semana
Ciudad de México, Ciudad de México SoftwareOne A tiempo completoMicrosoft Licensing & Operations SpecialistSoftwareOneScope: Full-time | Software & Cloud Direct Delivery | Location: Mexico CityAre you passionate about Microsoft, commercial operations, and delivering an outstanding customer experience?Do you enjoy being the key connector between sales teams, customers, and global delivery teams?Do you thrive in...
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Credentialing Specialist
hace 3 semanas
Ciudad de México Reach Digital A tiempo completoPosition Summary The Dental Insurance Credentialing Specialist is responsible for completing, submitting, and maintaining all credentialing and re-credentialing applications for dentists, group practices, and facilities with State Medicaid programs, Medicare, and PPO insurance carriers. This role ensures providers are properly enrolled, contracted, and...
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Insurance Credentialing Specialist
hace 3 semanas
México Reach Digital A tiempo completoPosition Summary The Dental Insurance Credentialing Specialist is responsible for completing, submitting, and maintaining all credentialing and re-credentialing applications for dentists, group practices, and facilities with State Medicaid programs, Medicare, and PPO insurance carriers in Illinois and Florida. This role ensures providers are properly...
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Specialist, Program Operations
hace 2 semanas
Ciudad de México Warner Bros. Discovery A tiempo completo**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._****Who We Are**When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our...
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PVA Automate Specialist
hace 1 semana
Ciudad de México Capgemini A tiempo completoWe're Hiring: PVA Automate Specialist (Remote) Are you passionate about automation and building intelligent solutions? Join our global team and take your Power Platform expertise to the next level! Key Responsibilities Develop robust attended/unattended desktop flows in Power Automate Desktop with advanced error handling and dynamic selectors. Configure...
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Associate Manager, Legal
hace 2 días
Ciudad de México, Ciudad de México IHG A tiempo completoDescriptionProvide consultation and acts as key contact for franchisees, Regional/Field Consultants and Business Development staff on all issues related to franchising and inquiries relating to license agreements. Review official licensing documents prepared by the licensing specialists for accuracy and legality and interact with franchisees and attorneys to...
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Partner Concierge Specialist
hace 1 semana
Ciudad de México, Ciudad de México Atos A tiempo completoAbout Atos GroupAtos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized...
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Procurement Specialist III
hace 2 días
Ciudad de México, Ciudad de México Toshiba Global Commerce Solutions - External A tiempo completoThe Procurement Specialist III, manages and continuously improves the assigned categories of spend. Collaborate with a cross-functional team of sourcing, operations, technical, finance and other key colleagues to prioritize sourcing initiatives, develop sourcing strategies, negotiate contracts, support spend controls, and manage preferred supplier...
