Customer Experience Advocate 2
hace 3 semanas
At Panduit, Our People Make the Difference. Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve. We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world.The Customer Experience Advocate (CEA) administers all aspects of the customer experience for Panduit. The CEA acts as the internal customer advocate coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied. The goal of this role is to provide transparency to customers on their orders and requests, to provide preemptive solutions delivering a frictionless customer experience. Key tasks include direct customer communication by a variety of channels, order management across the Atlona fulfillment chain, and information and exception management. Role reports to the Manager, Global Supply Chain.ESSENTIAL RESPONSIBILITIES:- New Customer Onboarding: Review and enter all new customer requests in Netsuite. Send correspondence and welcome packets to new customers. Set up new customers on the Portal Upload all contract documents into Netsuite under customer’s account. Follow up with credit term requests and update Netsuite as applicable. 25%- Process changes to customer accounts in Netsuite as requested including contact information udpates, credit line extensions, certification status. 20%- Answer all customer inquiries regarding tracking numbers, ETA’s, sales order status, fulfillments, etc. 20%- Respond to customer-related inquires and requests from the theater sales teams including MTR’s, Evaluation requests, and general inquiries. 15%- Back- up or assist order entry and RMA teams as required. 5%EDUCATION AND EXPERIENCE:- Required Degree: Associate’s degree with a business or engineering focus.- Preferred Degree: Bachelor’s degree with business or engineering focus.- Years of Experience: 2+ yearsWork ShiftDay (Mexico - Jalisco)
-
Customer Experience Advocate Latam
hace 1 semana
Guadalajara, México Panduit A tiempo completoAt Panduit, Our People Make the Difference. We're looking for individuals who share our passion for innovation, diversity and inclusion, and sustainability. The Customer Experience Advocate (CEA) is responsible for being on Panduit’s front line to ensure the customer receives a frictionless experience in doing business with Panduit. By independently...
-
Customer Experience Advocate 1
hace 1 semana
Guadalajara, México Panduit A tiempo completoAt Panduit, Our People Make the Difference. Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve. We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world.The Customer Experience...
-
Customer Experience Advocate 1
hace 2 semanas
Guadalajara, México Panduit A tiempo completoAt Panduit, Our People Make the Difference. Our diverse life experiences and perspectives fuel innovation as we explore without limits and Think Differently to help our customers better connect with those they serve. We are committed to making a positive impact on the world: Employee volunteerism and outreach projects help us connect and give back to the...
-
Customer Experience Advocate 1
hace 2 semanas
Guadalajara, México Panduit A tiempo completoAt Panduit, Our People Make the Difference. Our diverse life experiences and perspectives fuel innovation as we explore without limits and Think Differently to help our customers better connect with those they serve. We are committed to making a positive impact on the world: Employee volunteerism and outreach projects help us connect and give back to the...
-
Tier 1 Customer Advocate
hace 4 semanas
Guadalajara, México Drift A tiempo completo**Customer Advocate - Entry Level (Hybrid role)**:**About Drift****About the role**The goal of the Customer Advocate Team is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience.**What...
-
A/r Customer Experience Advocate 2
hace 2 semanas
Guadalajara, México Panduit A tiempo completoAt Panduit, Our People Make the Difference. Our diverse life experiences and perspectives fuel innovation as we explore without limits and Think Differently to help our customers better connect with those they serve. We are committed to making a positive impact on the world: Employee volunteerism and outreach projects help us connect and give back to the...
-
Manager, Customer Advocate
hace 1 semana
Guadalajara, México AT&T Mexico A tiempo completoAt AT&T we´re redefining the future of connectivity. At our core is a passion to serve our customers with products and services that create connections, improves lives and allows millions to share the stories and experiences that matter. Manager, Customer Advocate - Credit & Collections: - Leads a team of Customer Advocates who manage customer questions,...
-
Manager, Customer Advocate
hace 6 días
Guadalajara, México AT&T Mexico A tiempo completoAt AT&T, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest...
-
Senior Customer Advocate
hace 4 días
Guadalajara, México Nextiva A tiempo completoIt's about more than the right fit. We're looking for the right connection._ Since its founding in 2008, more than 100,000 companies rely on Nextiva for customer and team communication. We believe in the power of strong connections; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each...
-
Customer Advocate Specialist
hace 2 semanas
Guadalajara, México Bebeecustomerservice A tiempo completoJob Description:The ideal candidate is passionate about delivering exceptional customer experiences and proactively resolving issues.You will be responsible for converting customers into loyal advocates through proactive communication and issue resolution.Communicate with customers via various channels, including phone, email, and chatProvide accurate and...
