Application Support Analyst

Location Mexico City, Mexico Category Technology Careers Job Id JREQ Job Type Full time Hybrid**Application Support Analyst - Digital Apps Front End**Are you passionate about the chance to bring your experience to a world-class company that is market-leading or both content and technology? If yes, we’re looking for you.**About the Role**:In this opportunity as an **Application Support Analyst - Digital Apps FrontEnd**, you will:- Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.- Ideate and implement new strategies to reduce toil and make incident resolution faster.- Develop and maintain documentation for front-end systems and processes.- Participate in on-call rotations to provide timely support and incident resolution.- Conduct root cause analysis and implement solutions to prevent recurrence of issues.- Responsible for monitoring and analyzing business operational and technical key metrics.- Effectively articulate complex problems, concepts, and solutions to varied audiences.- Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.- Participate in complex initiatives such as large-scale upgrades.- Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.- Ensure documentation, processes, and procedures are updated regularly.- Participate in a continuous learning culture and a curiosity about emerging technologies.About You:You are a fit for the role of** Application Support Analyst - Digital Apps FrontEnd** if you have:- 3+ Years of experience in software development and/or technology infrastructure and operations.- Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.- Fluent in speaking and writing English.- Strong proficiency in JavaScript, HTML, CSS, and modern front-end frameworks (e.g., React, Angular, Vue.js).- Experience with performance optimization and debugging tools.- Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies.- Good Knowledge in Boomi/MQ or Middleware infrastructure.- Working knowledge in debugging FrontEnd codes and optimizing them talking with stakeholders.- Good Knowledge in ApiGateway(Apigee etc) and ability to trace the issue and fix it.- Good Knowledge in Version Control System like Git. Also, should be aware of handling stores via AzureDevOps/Jira.- Excellent problem-solving skills and attention to detail.- Strong communication and collaboration skillsLI-AC1**What’s in it For You?**- **Hybrid Work Model**: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.- **Flexibility & Work-Life Balance**: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.- **Career Development and Growth**: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.- **Industry Competitive Benefits**: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.- **Culture**: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.- **Social Impact**: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.- **Making a Real-World Impact**: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.**About Us**Thomson R