Product Line Manager

Toshiba Global Commerce Solutions is seeking a Product Line Manager to join the hardware infrastructure team in Guadalajara, Mexico. This individual will be responsible for managing a line of product offerings that complement the Toshiba retail infrastructure portfolio. We are seeking an experienced **Product Line Manager (PLM)** to lead the strategic direction, development, and lifecycle management of our **Operating System product lines** (including Linux, Android, and Windows-based solutions). This role requires a blend of strategic thinking, customer empathy, and technical understanding to drive differentiated offerings across retail, embedded, and enterprise environments.As the PLM, you will own the **end-to-end product strategy**, roadmap, and go-to-market alignment for a multi-OS portfolio that powers mission-critical devices such as Point-of-Sale (POS), Self-Checkout, and other embedded hardware**Key Responsibilities**:- **Product Strategy & Roadmap**- Define and evolve the long-term vision, roadmap and release plans for the OS product line (Linux, Windows, Android), aligned with company and customer goals.- Conduct competitive analysis, market research, and customer feedback loops to identify opportunities for differentiation and innovation.- Own the lifecycle management: GA planning, versioning (Major, Minor, Service Packs), EOL strategy, patch cadence and Upgrades.- **Cross-functional Collaboration**- Partner with Engineering, Architecture, QA, and Program Management to deliver high-quality releases on time.- Work closely with Sales, Solution Architects, and Marketing to ensure alignment of positioning, messaging, and enablement.- Collaborate with OEM and silicon partners (e.g., Intel) to maintain hardware compatibility and performance optimization.- **Customer & Partner Engagement**- Serve as the voice of the customer internally, translating business needs into product requirements.- Lead customer-specific OS engagements, including roadmap alignment, feature requests, and migration plans.- Support customer advisory boards, user group conferences, and strategic account briefings.- **Financial Ownership**- Manage portfolio P&L including licensing models, cost structures, and forecast planning.- Prioritize investment areas based on ROI, adoption metrics, and long-term business value.- **Product Metrics & KPIs**- Track product adoption, version penetration, and defect trends.- Define KPIs for release velocity, customer satisfaction, and operational efficiency.- Present performance reports to executive leadership with clear insights and actionable recommendations, in monthly and quarterly portfolio reviews**Qualifications**:Required:- Bachelor’s degree in computer science, Engineering, or a related field; MBA or equivalent experience preferred.- 8+ years in Product Management, with 3+ years specifically managing Operating Systems or system software.- Deep understanding of embedded operating systems, including Linux distributions, Android OS, and Windows IoT/Enterprise.- Proven experience in delivering commercial OS products, ideally in retail, industrial, or edge computing verticals.- Strong grasp of OS testing, security, telemetry, driver support, and firmware integration.- Experience working with Yacto, AOSP, or other OS build systems.- Pragmatic Marketing Framework experience desired- Understanding of SAFe Agile methodology and software development lifecycle- Strong analytical skills, financial acumen, and strategic business capabilitiesPreferred:- Knowledge of device management (MDM, DevOps pipelines, Git-based release workflows).- Experience with partner certifications (e.g., GMS for Android, Windows WHQL).Soft Skills:- Strategic thinker with the ability to connect customer pain points to technical solutions.- Excellent communication skills — capable of influencing technical and non-technical stakeholders, in English and Spanish- Ability to lead by influence across teams & siloes- Strong organizational and decision-making skills; thrives in ambiguity and drives clarity.- Strong interpersonal skills & ability to build strong, trusting relationships- Comfortable presenting to executive audiences and representing the company externally.Why Join Us?- You’ll lead a mission-critical platform powering millions of retail and embedded devices globally.- Influence the direction of secure, scalable, and intelligent edge systems.- Work with a passionate and collaborative team focused on innovation, quality, and customer impact.