Banamex Assistant Vice President Fraud Prevention Customer Experience

Overview Fraud Ops Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in efforts to develop fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology. The Fraud Ops Manager is a senior level position responsible for contributing to the development of fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk / reward balance methodology. Responsibilities Manage a team, the budget and planning Analyze fraud trends, conduct investigative research into fraud behavior and losses to determine the nature of fraud patterns Manage department projects/processes, including data sampling, modeling design, modeling development, validation, and implementation Lead modeling and analytical projects through completion Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations, and other personnel actions Provide evaluative judgment based on information analysis in complicated and unique situations to solve complex issues Ensure delivery of end results and contribute to the formulation of procedures Solve complex authorization-level fraud prevention and loss control issues with significant cross-departmental and departmental impact Recommend and implement new work procedures and address and resolve exceptional/unusual issues Partner with the operation team(s) and other departments within fraud prevention and business Contribute to the development of new techniques and processes for the area or function Serve as an expert in fraud prevention and authorization levels, overseeing a segment of the workforce Evaluate moderately complex and varied issues with substantial potential impact Assume informal/formal leadership roles within teams, and coach and train new recruits Qualifications 5-8 years of experience in a related role Intermediate to senior level experience in a similar position preferred Proven experience in the investigation and fraud claims process Experience in trend analysis and alerts in early fraud detection Processes card transaction authorization and compensation Proficient in Microsoft Office and Access Demonstrated ability to filter, prioritize and validate potentially complex and dynamic material from multiple sources Ability to persuade and influence others and negotiate with third parties Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Education Bachelor’s degree/University degree or equivalent experience Bachelor’s degree/University degree or equivalent experience in Financial, Marketing, Actuary, International Business, and/or Business Administration Job Family & Type Job Family Group: Operations - Services Job Family: Fraud Operations Time Type: Full time Skills Most Relevant Skills: Please see the requirements listed above. Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter. EEO Statement View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr