Vacation Advisor

hace 7 días

Ciudad de México Marriott Vacations Worldwide A tiempo completo

**Vacation Advisor -Specialist****Department: Member Services****Status: Non-Exempt****Reports To: Member Services Supervisor****Nature of Work**This position provides service to North American members and is responsible for handling both inbound and outbound calls to promote inventory, aligned with marketing campaigns, seeking to convince members to take the opportunity to travel to properties through Interval; follow up on leads and make outbound and inbound calls from marketing promotions, meet organizational objectives and offer high quality service.**Duties and Responsibilities**- Maintain updated knowledge of each resort within the group, services offered on promoted resorts, quality rating and exception variables, to properly confirm an exchange/getaway and ensure the highest level of member satisfaction.- Work from the Predictive Dialer and/or provided manual calling lists to call members to offer the experience of traveling to a property.- Educate and guide members on how to effectively utilize their membership benefits and exchange services.- Offer alternatives and counsel members observing inventory restrictions and limitations, when possible, but using initiative within corporate guidelines in the interests of enhancing members’ satisfaction.- Educates the member and answer questions on all special programs and services provided.- Perform all necessary duties to process confirmations providing excellent customer service.- Maintain a minimum monitoring score of 90% by following monitoring guidelines as required.- Meet daily/monthly goals upon assigned.- Performs any other related duties as required.**Knowledge, Abilities, and Skills**- Must be able to communicate effectively both oral and in writing.- Must possess excellent organizational and follow-up skills.- Must possess excellent customer service skills.- Must possess sales experience.- Must be computer literate with iServices system and Microsoft Suite (Excel, Word, Outlook, Teams).- Upon the completion of training, must be able to successfully navigate all functions of the Predictive Dialer.- Must be able to work shifts, overtime, weekends, and holidays.- The initial work schedule is Tuesday-Saturday in shifts between 10am to 8pm (ET).**Physical Requirements**Employees in this position will sit for extended periods of time speaking on the phone and working on the PC**.** The employee can also periodically stand at their workstation utilizing an extended cord headset. Data entry is not constant as the information is obtained from members over the phone throughout the conversation and is inputted by alternating between the keyboard and the mouse. Employee also responds to member questions by switching between screens for the information.

  • Vacation Assistance Advisor

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Assistance AdvisorDepartment: Vacation Assistance**Status: Non-Exempt****Reports To: Vacation Assistance Supervisor****Nature of Work**:This position is responsible for monitoring, updating and satisfying all current Interval pending requests, offering quality customer service, and all travel related services.**Duties and Responsibilities**Monitors...

  • Vacation Assistance Advisor

    hace 3 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Assistance AdvisorDepartment: Vacation Assistance**Status: Non-Exempt****Reports To: Vacation Assistance Supervisor****Nature of Work**:This position is responsible for monitoring, updating and satisfying all current Interval pending requests, offering quality customer service, and all travel related services.**Duties and Responsibilities**Monitors...

  • Sr. Vacation Ownership Advisor

    hace 3 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    To understand and support the MVW Vision “To become the preferred provider of vacation ownership and personalized vacation experiences.” Contribute to the success of the Vision by being a source of influence to the vision and MVW.To be able to represent MVW as the expert in all aspects of the MVW product, usage, and resort information and ensure a smooth...

  • Vacation Advisor Mex

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor **Department**: Member Services **Status**: Non-Exempt **Reports To**: Member Services Supervisor Nature of Work **Responsibilities**: Educates members on our service to help maximize their benefits. Answers members’ inquiries correctly. Maintain an in-depth and up to date knowledge of all products offered by Interval International....

  • Vacation Advisor Portuguese

    hace 2 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor**Department: Member Services****Status: Non-Exempt****Reports To: Member Services Supervisor**Nature of Work**Responsibilities**:Educates members on our service to help maximize their benefits.Answers members’ inquiries correctly.Maintain an in-depth and up to date knowledge of all products offered by Interval International. Well versed in...

  • Vacation Advisor

    hace 1 semana

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor - TPI Exchange **Department**: Member Services **Status**: Non-Exempt **Reports To**: Member Services Supervisor Nature of Work This position is responsible for answering incoming service calls, servicing the members to meet organizational objectives and offering quality customer service. **Responsibilities**: Educates members on TPI...

  • Vacation Advisor Portuguese

    hace 3 semanas

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    Vacation Advisor**Department: Member Services****Status: Non-Exempt****Reports To: Member Services Supervisor**Nature of Work**Responsibilities**:Educates members on our service to help maximize their benefits.Answers members’ inquiries correctly.Maintain an in-depth and up to date knowledge of all products offered by Interval International. Well versed in...

  • Sr Advisor Vacation Ownership Bilingual Mex

    hace 3 días

    Ciudad de México Marriott Vacations Worldwide A tiempo completo

    **Owner Coordinator Job Family**: Owner Services Job Description 2/8/2008 Page 1 of 2 Process all reservation requests, changes, and cancellations received by phone, fax, mail, internet request or in person. Identify owner reservation needs, check availability of owner occupy reservations, and find alternative dates or accommodations if needed. Verify all...

  • Sr. Vacation Ownership Advisor Bilingual Mex

    hace 1 semana

    México Marriott Vacations Worldwide A tiempo completo

    POSITION OBJECTIVE AND RESPONSIBILITYTo understand and support the MVW Vision “To become the preferred provider of vacation ownership and personalized vacation experiences.” Contribute to the success of the Vision by being a source of influence to the vision and MVW.To be able to represent MVW as the expert in all aspects of the MVW product, usage, and...

  • Senior Customer Support Advisor

    hace 3 semanas

    Ciudad de México Cambridge University Press & Assessment A tiempo completo

    **Salary**:- Competitive**Location**:- Mexico City**Country**:- Mexico**Business Unit**:- Operations**Vacancy Type**:- Permanent**Closing Date**:- 10 June 2025**Meet the recruiter**:- Sham Burhm**Salary**: Competitive**Location**: Mexico City, Hybrid (_minimum 3 days per week in the office)_**Contract**: Permanent, Full-timeWe are Cambridge University Press...