Empleos actuales relacionados con Technical Customer Success Manager - distrito federal - DevSavant
-
Manager Customer Success
hace 2 semanas
distrito federal, México Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
-
Customer Success Manager
hace 2 semanas
distrito federal, México Snatch UP Jobs A tiempo completoJoin to apply for the Customer Success Manager role at Snatch UP Jobs . Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you...
-
Senior Customer Success Manager, Marketing Cloud
hace 2 semanas
distrito federal, México Salesforce, Inc. A tiempo completoA leading tech company in Mexico City seeks an experienced Customer Success Manager to act as the Marketing Cloud Subject Matter Expert. Responsibilities include stakeholder relationship management and proactive customer support. Ideal candidates will have over 5 years of experience in technical customer success and exceptional communication skills. This...
-
Customer Success Manager
hace 5 días
distrito federal, México SaaS Company A tiempo completoAs a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners. This role is...
-
Customer Success Manager
hace 1 semana
distrito federal, México SaaS Company A tiempo completoOverview As a Customer Success Manager, you'll be at the forefront of ensuring our most valuable customers achieve extraordinary results with our software solutions. You'll own relationships with 10-15 of our top strategic accounts—driving product adoption, mitigating risk, and creating the kind of value that turns customers into lifelong partners. This...
-
Customer Success manager, Marketing Cloud
hace 2 semanas
distrito federal, México Salesforce A tiempo completoTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation...
-
Customer Success Manager
hace 3 días
distrito federal, México Salesforce, Inc.. A tiempo completoFor our customers who wish to get the most value out of Salesforce with an enterprise experience and the fastest support, delivered by our most skilled guides, they purchase our Signature Success Plan. Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of...
-
Customer Success Manager
hace 3 días
distrito federal, México Datacultr Fintech Limited A tiempo completoDatacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non‑Performing Loans (NPLs). Datacultr is a Digital‑Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow...
-
Customer Success Manager
hace 3 días
distrito federal, México Salesforce, Inc. A tiempo completoResponsibilities Function as the Marketing Cloud Subject Matter Expert (SME) for the technical and operational configuration (and needs) of the customer. Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, and renewal, and expansion. Cultivate and maintain stakeholder relationships...
-
Regional Customer Success Manager
hace 2 semanas
distrito federal, México Mastercard A tiempo completoA leading global financial services company is seeking a Manager for Customer Success in Mexico City. The role involves developing strong customer partnerships, ensuring effective use of network products, and achieving customer satisfaction through tailored strategies. The ideal candidate should possess insights from market analysis and experience in...
Technical Customer Success Manager
hace 22 horas
About DevSavant At DevSavant, we are a trusted technology partner specializing in Software Development, Data Engineering, AI/Machine Learning, Cloud Solutions, Automation Testing, and UI/UX Design. We deliver innovative, high-quality solutions with a focus on excellence and results. Our people are at the heart of everything we do, fostering a culture of growth and well-being. Join us and thrive in a supportive, success-driven environment. About The Role We are seeking a Customer Success Manager (CSM) who will act as a trusted advisor to our customers, ensuring their long-term success, retention, and growth with Fulcrum. This role is ideal for a proactive, technically inclined customer success professional who thrives in fast-paced, evolving environments and enjoys combining strategic thinking with hands-on execution. This is not a reactive support role. Instead, the focus is on driving customer outcomes through structured success plans, onboarding, product adoption, and value realization. The CSM will independently manage a portfolio of customers, build strong relationships, and partner cross-functionally to maximize customer and company impact. Key Responsibilities Own and manage a portfolio of customers, ensuring long-term health, adoption, retention, and value realization. Build and execute customer success plans to support both new and existing customers throughout their lifecycle. Successfully onboard new customers, connecting their initial purchase motivations to real-world value as quickly as possible. Act as a trusted product advisor by deeply understanding customer business needs and mapping them to Fulcrum’s technical capabilities. Demonstrate the value of Fulcrum through targeted, outcome-driven solutions aligned to explicit and implicit customer goals. Monitor customer engagement and proactively reach out at key moments (onboarding, business reviews, expansion opportunities, risk signals). Partner with Account Executives to drive customer growth through strategic, value-based conversations. Conduct Executive Business Reviews (EBRs) to align on goals, performance, and future opportunities. Maintain accurate and up-to-date customer and activity documentation within the system of record. Share structured customer feedback with cross-functional teams to improve product, processes, and customer experience. Maintain ongoing product education, staying current on new features, releases, and best practices. Build and audit Fulcrum apps of medium complexity, advising customers on best practices and improvements. Provide regular updates internally on customer health, risks, opportunities, and action plans. Required Experience And Skills Experience managing a book of business as a Customer Success Manager, Technical CSM, or Technical Account Manager (TAM). Experience with scripting languages, preferably JavaScript. Proven experience conducting customer-facing Executive Business Reviews. Strong consultative and solution-oriented mindset, comfortable working with both technical and non-technical stakeholders. Solid technical aptitude, with the ability to understand, configure, and advise on Fulcrum’s platform capabilities. Ability to partner closely with sales teams on shared accounts and joint action plans. Exceptional organizational skills with the ability to prioritize and manage multiple concurrent work streams. Strong interpersonal skills and the ability to build relationships across all levels of an organization. Outstanding written and verbal English communication skills. Self-starter with a positive attitude, comfortable navigating change and ambiguity in a high-performance environment. Nice to Have Bachelor’s degree (preferred but not required). Previous experience in the SaaS industry. Experience engaging in strategic conversations with operational and executive leaders. Comfort working with stakeholders ranging from CEOs to individual contributors. Proven track record of exceeding performance goals. Experience driving strategy-based conversations that lead to meaningful product adoption. Hands-on experience with CRM tools and Customer Success Platforms (e.g., ChurnZero, Catalyst, Planhat). Project management experience and managing multiple parallel initiatives. Experience creating and analyzing data using tools such as Excel, Power BI, or Tableau. Experience in GIS and/or mobile forms for horizontal construction industries. Prior experience using Fulcrum (strong plus). #J-18808-Ljbffr
