Customer Success Manager
hace 8 horas
Join to apply for the Customer Success Manager role at Snatch UP Jobs . Are you an experienced retail operations professional with a passion for technology and a talent for building lasting client relationships? We’re seeking a dynamic Customer Success Manager to join our team and become a trusted advisor for our retail clients. In this pivotal role, you will ensure our partners achieve maximum value and demonstrable ROI from our advanced retail planning SaaS platform. Key Responsibilities Client Onboarding & Adoption: Lead comprehensive onboarding and training initiatives to accelerate product adoption and ensure clients quickly realize the value of our platform. Strategic Partnership: Cultivate deep, long-term relationships with a diverse range of client stakeholders, from end-users to C-level executives. Value Realization: Collaborate with clients to define and track their retail planning goals, conducting regular business reviews to showcase progress and illustrate clear return on investment. Proactive Engagement: Monitor platform usage data to proactively identify potential risks and growth opportunities, engaging with at-risk accounts to prevent churn. Growth & Expansion: Strategically manage the renewal process and actively identify opportunities for upsell and cross-sell within your client portfolio. Product Influence: Serve as the voice of the customer internally, gathering valuable feedback to collaborate with product and engineering teams and directly influence our platform’s roadmap. Requirements Retail Operations Expertise (Mandatory): A minimum of 3 years of hands‑on experience within retail planning operations, such as supply chain management, inventory management, or as a planner/allocator. Client Engagement Background: 2‑5 years of proven experience in Customer Success, Project Management, or Implementation roles. Analytical Acumen: Exceptional analytical and problem‑solving skills, with a proficiency in data manipulation tools including Microsoft Excel, SQL, and Python. Communication & Collaboration: Demonstrated ability to manage complex client projects, communicate intricate technical concepts clearly, and foster a truly customer‑centric approach. Organizational Prowess: Meticulous attention to detail and superior organizational skills, essential for managing multiple priorities in a dynamic environment. Educational Foundation: A Bachelor’s degree in Industrial Engineering or a related analytical field is preferred. Language: Fluent in English. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Other Industries Business Consulting and Services Referrals increase your chances of interviewing at Snatch UP Jobs by 2x. Get notified about new Customer Success Manager jobs in Mexico City, Mexico . #J-18808-Ljbffr
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Customer Success Manager
hace 3 semanas
distrito federal, México Uber A tiempo completoJoin to apply for the Customer Success Manager role at Uber . About The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to grow. You will work closely with internal and external clients...
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Manager Customer Success
hace 2 días
distrito federal, México Mastercard A tiempo completoOur Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships...
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Customer Success Manager
hace 2 semanas
distrito federal, México Uber A tiempo completoAbout The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand...
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Customer Success Manager CDMX
hace 2 días
distrito federal, México Uber A tiempo completoAbout The Role As a Customer Success Manager (CSM), you will be responsible for driving customer success by managing all aspects of merchant operations health within existing Restaurants Accounts and enabling upselling opportunities to drive growth. You will work closely with internal and external clients (Uber Account Manager and Restaurants), to understand...
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Senior Customer Success Manager, Marketing Cloud
hace 2 días
distrito federal, México Salesforce, Inc. A tiempo completoA leading tech company in Mexico City seeks an experienced Customer Success Manager to act as the Marketing Cloud Subject Matter Expert. Responsibilities include stakeholder relationship management and proactive customer support. Ideal candidates will have over 5 years of experience in technical customer success and exceptional communication skills. This...
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Regional Customer Success Manager
hace 2 días
distrito federal, México Mastercard A tiempo completoA leading global financial services company is seeking a Manager for Customer Success in Mexico City. The role involves developing strong customer partnerships, ensuring effective use of network products, and achieving customer satisfaction through tailored strategies. The ideal candidate should possess insights from market analysis and experience in...
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Technical Customer Success Manager
hace 2 días
distrito federal, México Snatch UP Jobs A tiempo completoAre you a passionate problem-solver who gets fired up about empowering customers through data? Do you have a strategic mind, a knack for building lasting relationships, and a deep understanding of the dynamic Retail industry? If so, we invite you to join our team and become the driving force behind customer success in LATAM! Technical Customer Success...
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Customer Success Manager — Merchant Growth
hace 3 semanas
distrito federal, México Uber A tiempo completoA leading ride-hailing company is seeking a Customer Success Manager in Mexico City to drive customer success by managing merchant operations health. The role involves building strong relationships with restaurant accounts, ensuring their success with our solutions, and identifying growth opportunities. The ideal candidate will have at least 5 years of...
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Graduate Customer Success Manager
hace 4 semanas
distrito federal, México Canonical A tiempo completoJoin to apply for the Graduate Customer Success Manager role at Canonical . 3 days ago Be among the first 25 applicants. The role of a Customer Success Manager at Canonical Customer success is a strategic department at Canonical, aimed at reducing risk and churn, facilitating product adoption, and supporting expansion within existing accounts. Customer...
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Strategic Customer Success Manager — Core Platform
hace 4 semanas
distrito federal, México Salesforce, Inc. A tiempo completoA leading technology company in Mexico City is seeking a Customer Success Manager to manage key accounts and drive customer satisfaction. This role focuses on understanding client needs and ensuring they maximize their Salesforce investment through proactive guidance and support. Candidates should have 5+ years of relevant experience and exceptional...
